Guest Service Representative - Full Time - 2nd Shift

Dayton Children's - Main Campus is a renowned pediatric healthcare facility dedicated to providing exceptional care to children and their families in the Dayton area. As a leading children's hospital, Dayton Children's focuses on delivering compassionate, comprehensive, and specialized medical services tailored to the unique needs of young patients. The institution is committed to pioneering innovative treatments and fostering a supportive environment for both patients and staff. The hospital's telecommunications department plays a vital role in patient and visitor interactions, ensuring smooth communication and access within the facility.

The Guest Service Team Member at Dayton Children's - Main Campus serves as the critical first point of contact for patients, families, visitors, and staff entering the facility. This full-time role, scheduled for 40 hours per week, primarily during the hours of 1:00 PM to 9:00 PM Monday through Friday, involves creating a welcoming and supportive environment aligned with Dayton Children’s core values of compassion, collaboration, innovation, and safety. The Guest Service Team Member is responsible for screening and badging individuals accessing the hospital, providing clear and accurate directions, and offering assistance to ensure every visitor has a positive experience. This position also requires working two holidays annually to maintain continuous service.

The role demands excellent interpersonal and communication skills, both verbal and non-verbal, the ability to interact compassionately with patients and families, and the skill to stay calm and professional during stressful or sensitive situations. Guest Service Team Members must be detail-oriented, follow hospital policies strictly, and consistently adhere to safety and confidentiality protocols, including HIPAA compliance. Basic computer skills are essential to navigate hospital systems and facilitate visitor management processes. Candidates with experience in healthcare, hospitality, or security, particularly within fast-paced or pediatric environments, are preferred. Bilingual abilities are considered a plus to better serve the diverse community.

This position offers a unique opportunity for individuals who are passionate about helping others and thrive in dynamic environments. The Guest Service Team Member not only contributes to the operational efficiency of Dayton Children's but also significantly impacts the comfort and trust of patients and their families during their visits. By embodying the hospital’s values and maintaining a hospitable atmosphere, the Guest Service Team Member plays a crucial role in reinforcing Dayton Children’s reputation as a leader in pediatric healthcare.