Guest Service Representative-FULL TIME

Miami Lakes, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta is a renowned global hospitality company dedicated to providing exceptional guest experiences through its portfolio of hotels, resorts, and extended stay properties. Known for its commitment to quality service and customer satisfaction, Sonesta has established itself as a trusted brand in the hospitality industry. The company operates various types of properties ranging from full-service hotels to luxury resorts, offering a wide range of amenities and services designed to meet the needs of both leisure and business travelers. Sonesta's mission is to deliver personalized, high-quality service that exceeds guest expectations and fosters lasting relationships with guests and clients.

The G... Show More

Job Requirements

High school diploma or equivalent
one year of previous hotel experience or retail customer service preferred
previous background from the extended stay industry preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
experience with Microsoft Office and Opera systems preferred
required to obtain ServSafe certification
may be required to obtain TIPS certification
valid driver’s license required
frequently standing up, bending, climbing, kneeling, and moving about the facility
carrying, lifting or pulling items weighing up to 50 pounds
frequently handling objects and equipment
standing for extended periods of time
required to work mornings, evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
one year of previous hotel experience or retail customer service preferred
previous background from the extended stay industry preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
experience with Microsoft Office and Opera systems preferred
required to obtain ServSafe certification
may be required to obtain TIPS certification
valid driver’s license required

Job Duties

Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
register guests, issue room keys, and provide information on hotel services and room location
answer phones in a prompt and courteous manner
accurately process all cash and credit card transactions in accordance with established procedures including posting charges and preparing deposits
maintain the security of cash, credit card transactions, and guest information
book guest reservations for individuals and/or groups, process cancellations and revisions, up-sell rooms to maximize revenue
follow seasonal demand reservation strategies related to room type and pricing
promote teamwork and quality service through daily coordination with other shifts and management
service the shoppe and the pour ensuring guests receive the hotel’s offered products and services
ensure guest special requests are fulfilled and deliver proper guest services
issue, control and release guest safe-deposit boxes
comply with federal, state, and local laws regarding health, safety, and alcohol services
perform other duties as assigned

Job Location

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