Guest Service Representative-Doubletree by Hilton

CMC Hotels is a dynamic and growth-oriented hospitality company dedicated to fostering the professional development and success of its associates. With a strong belief in growing people, CMC Hotels prides itself on being a people-centric organization where employees are the heart of its operations. The company operates a diverse portfolio of hotel properties and is committed to excellence in customer service, employee recognition, and career advancement opportunities. As part of the hospitality industry, CMC Hotels focuses on delivering exceptional guest experiences through well-trained staff and high standards of service.

This role is ideal for individuals passionate about hospitality who are looking to advance their careers within a supportive and rewarding environment. The company offers competitive wages based on experience and a comprehensive benefits package that includes paid vacation, holiday pay, medical, dental, and vision insurance, sick leave, 401k, and attractive Hilton hotel discounts. This opportunity is designed for those who are motivated, self-driven, and eager to contribute to the ongoing success of the brand.

The position involves direct interaction with guests, ensuring efficient and friendly check-in and check-out services, and maintaining up-to-date knowledge of hotel property details and in-house events. Employees are expected to collaborate closely with previous shifts and management to stay informed about hotel activities and contribute to achieving monthly brand standard goals related to customer service, employee training, and brand recognition. Strong communication skills and a customer-oriented approach are essential, as is the ability to work independently while maintaining a strong work ethic. Experience within Hilton properties is required, ensuring familiarity with the brand's standards and expectations. Candidates must also demonstrate basic accounting and math skills and be comfortable using computers. Reliable transportation and a clean background check are mandatory for this role, ensuring dependable and trustworthy service delivery throughout each shift. CMC Hotels offers a thriving work atmosphere where associates are valued and supported as they grow and succeed together within the expanding hospitality sector.