Guest Service Representative

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $14.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible work schedule

Training and development opportunities

Positive work environment

Job Description

This job opportunity is with a hospitality establishment located in Shreveport, Louisiana. The company operates within the hotel industry, committed to providing excellent guest services and ensuring a welcoming environment. This full-time position offers an hourly salary range of $13.00 to $14.00 and caters to flexible shift timings, allowing employees to work during any shift as required by business needs. The employer emphasizes a positive, professional, and efficient front desk operation that enhances the overall guest experience.

The role centers on front desk duties, primarily managing the check-in and check-out processes for guests. This includes registering guests, assigning rooms,... Show More

Job Requirements

High school diploma or equivalent
Minimum 3 months hospitality or customer service experience
Ability to speak and hear in English
Close and distance vision
Frequent sitting, walking, and standing
Ability to lift and carry 6-25 lbs
Ability to work overtime and irregular hours
Physical capability to handle manual and fine motor dexterity tasks

Job Qualifications

High school diploma or equivalent
Minimum 3 months hospitality, general office, accounts receivable, or customer service experience
Effective communication skills
Ability to manage multiple tasks simultaneously
Basic knowledge of office equipment operation
Customer service orientation
Capability to perform lead duties if required

Job Duties

Greet, register, and assign rooms to guests
Issue room key and escort instructions to Bell person or directly to guest without announcing room numbers
Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions
Keep records of room availability and guests' accounts
Make, confirm, and cancel reservations for guests
Compute bills, collect payment, and make change for guests
Post charges such as room, food, liquor, or telephone
Date-stamp, sort, and rack incoming mail and messages
Transmit and receive messages using telephone, fax, and switchboard
Enforce hotel company credit policies
Account for all cash and make deposits as per company policies
Greet guests warmly
Take lead responsibility in absence of Supervisor
Assign work and ensure performance of assigned employees
Make restaurant, transportation, or entertainment reservations
Deposit guests’ valuables in safe or safe-deposit box
Order complimentary flowers or champagne for special guests
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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