Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Benefits

401(k) matching after 6 months employment and 20 years of age or older
Company parties
Employee Discounts
free food and snacks
free uniforms
Paid Time Off
Training and Development

Job Description

Nothing Bundt Cakes is a beloved bakery brand known for creating joy-filled experiences and delicious cakes that make every celebration special. With over 500 bakery locations across 40 plus U.S. states and Canada, this rapidly growing franchise combines a warm, welcoming atmosphere with a commitment to quality and customer satisfaction. Each bakery location operates under local franchise ownership, ensuring personalized service and community involvement. Nothing Bundt Cakes prides itself on its unique product offerings, which include a variety of cake sizes and flavors designed to cater to various celebratory occasions – from birthdays to casual gatherings. The company’s family-oriented culture... Show More

Job Requirements

  • Applicants must be 18 years of age or older
  • Available Monday through Friday from 9:00 am to around 3:00 pm with flexible end of shift
  • Ability to stand for extended periods and work in a fast-paced environment
  • Willingness to adhere to health and safety guidelines, including dress code and personal hygiene standards
  • Comfortable using point-of-sale technology
  • Ability to communicate effectively with diverse customers
  • Previous guest service experience preferred but not required
  • Interested in a career or long-term job in a fun, welcoming environment

Job Qualifications

  • Applicants must be 18 years of age or older
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus
  • Exhibits high energy and strong interpersonal skills
  • Is friendly, helpful, positive, patient, socially confident, and communicative
  • Enjoys interacting with diverse people and excels at providing a superior guest experience
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
  • Is diligent, organized, and self-motivated
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed
  • Is comfortable with new technology and has the ability to operate a point-of-sale system
  • Understands basic arithmetic and can perform calculations when needed and provide monetary change using U.S. currency
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment

Job Duties

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their needs
  • Maintains strong product knowledge to educate guests on our cake size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation
  • Complies with all health and safety guidelines, policies, and procedures, including strict adherence to dress code and personal hygiene
  • Maintains a consistent work attendance and punctuality record

Job Location

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