Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.26 - $21.42
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Desert Diamond Casinos & Entertainment is a dynamic and thriving entertainment company, operated by the Tohono O'odham Nation. Situated in the vibrant region of Waddell, Arizona, the DDC - Waddell location (White Tanks at San Lucy) offers a premier gaming and hospitality experience. The company is renowned for its commitment to high-quality guest services, innovative promotions, and a welcoming atmosphere that reflects the heritage and community spirit of the Tohono O'odham Nation. As a full-time employer, Desert Diamond Casinos & Entertainment emphasizes career growth, customer satisfaction, and employee engagement while maintaining a strong focus on operational excellence within the casino and hospitality industry.
The role of Guest Service Representative at Desert Diamond Casinos & Entertainment, based at the DDC - Waddell location, is essential to enhancing the overall casino experience for guests. This position involves direct interaction with casino patrons, providing not only excellent customer service but also actively promoting the various Players Club offers, promotions, and food and beverage specials available. The Guest Service Representative operates primarily under the supervision of the Players Club Shift Supervisor and plays a pivotal role in maintaining the smooth and efficient functioning of the casino's marketing and guest relations efforts.
Working as a Guest Service Representative requires a blend of strong communication skills, customer service acumen, and operational knowledge of casino systems and promotional tools. Responsibilities include greeting guests personally, managing and explaining promotional materials, processing ticket sales, and handling voucher receipts and gift cards accurately. This role demands an individual who is both personable and detail-oriented, able to assist guests with a variety of needs ranging from inquiries about games to how to enroll in and use the Players Club. The position also involves routine tasks such as restocking products, balancing promotional item redemptions, and making public announcements regarding special events and promotions.
Applicants for this role are expected to be physically able to stand for their entire shift and to work during evenings, weekends, holidays, and possibly irregular hours, reflecting the dynamic nature of the casino environment. The pay starts competitively at $16.26 to $21.42 per hour, aligned with the full-time employment status, providing a stable and rewarding career opportunity in a vibrant sector.
Joining Desert Diamond Casinos & Entertainment means becoming part of a team that is committed to upholding a high standard of guest service consistent with the company’s brand values. The company fosters a positive work culture where team members demonstrate a customer-focused attitude, collaboration, and professionalism. Being a Guest Service Representative not only allows one to contribute directly to customer satisfaction but also offers the opportunity to be involved in meaningful operations that drive the casino’s marketing and promotional success.
Overall, this position is perfect for individuals who are enthusiastic about engaging with people, enjoy a fast-paced environment, and have a keen interest in marketing, promotions, and public relations within the gaming industry. It provides a robust foundation for those wishing to advance their careers in hospitality, marketing, or casino operations, supported by the solid reputation and operational framework of Desert Diamond Casinos & Entertainment.
The role of Guest Service Representative at Desert Diamond Casinos & Entertainment, based at the DDC - Waddell location, is essential to enhancing the overall casino experience for guests. This position involves direct interaction with casino patrons, providing not only excellent customer service but also actively promoting the various Players Club offers, promotions, and food and beverage specials available. The Guest Service Representative operates primarily under the supervision of the Players Club Shift Supervisor and plays a pivotal role in maintaining the smooth and efficient functioning of the casino's marketing and guest relations efforts.
Working as a Guest Service Representative requires a blend of strong communication skills, customer service acumen, and operational knowledge of casino systems and promotional tools. Responsibilities include greeting guests personally, managing and explaining promotional materials, processing ticket sales, and handling voucher receipts and gift cards accurately. This role demands an individual who is both personable and detail-oriented, able to assist guests with a variety of needs ranging from inquiries about games to how to enroll in and use the Players Club. The position also involves routine tasks such as restocking products, balancing promotional item redemptions, and making public announcements regarding special events and promotions.
Applicants for this role are expected to be physically able to stand for their entire shift and to work during evenings, weekends, holidays, and possibly irregular hours, reflecting the dynamic nature of the casino environment. The pay starts competitively at $16.26 to $21.42 per hour, aligned with the full-time employment status, providing a stable and rewarding career opportunity in a vibrant sector.
Joining Desert Diamond Casinos & Entertainment means becoming part of a team that is committed to upholding a high standard of guest service consistent with the company’s brand values. The company fosters a positive work culture where team members demonstrate a customer-focused attitude, collaboration, and professionalism. Being a Guest Service Representative not only allows one to contribute directly to customer satisfaction but also offers the opportunity to be involved in meaningful operations that drive the casino’s marketing and promotional success.
Overall, this position is perfect for individuals who are enthusiastic about engaging with people, enjoy a fast-paced environment, and have a keen interest in marketing, promotions, and public relations within the gaming industry. It provides a robust foundation for those wishing to advance their careers in hospitality, marketing, or casino operations, supported by the solid reputation and operational framework of Desert Diamond Casinos & Entertainment.
Job Requirements
- High school diploma or GED
- Experience in guest service, special events and promotions
- Must be 18 years of age or older
- Must be able to stand for duration of shift
- No felony, theft, assault or stealing convictions
- Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
- Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment
- Knowledge of computer utilization in marketing/business operations
- Ability to write reports and business correspondence
- Ability to communicate, read, and write clearly in basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to apply basic mathematical skills
- Ability to work all hours, weekends and holidays
- Ability to interpret a variety of instructions furnished in written and oral form
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software such as PowerPoint
Job Qualifications
- High school diploma or GED
- Experience in guest service, special events and promotions
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
- Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment
- Knowledge of computer utilization in marketing/business operations
- Ability to write reports and business correspondence
- Ability to communicate, read, and write clearly in basic English
- Ability to demonstrate outstanding guest service at all times
- Ability to apply basic mathematical skills
- Ability to work all hours, weekends and holidays
- Ability to interpret a variety of instructions furnished in written and oral form
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software such as PowerPoint
Job Duties
- Utilizes good guest and communications skills while dealing with patrons
- Personally greets, by name if possible, guests of the Casino
- Verbalizes to guests the Players Club offers, all promotions, and food and beverage specials
- Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines
- Responsible for operating Casino Management System(s), daily records and the proper handling of voucher receipts, gift cards and promotional items
- Demonstrates knowledge of promotions and membership guidelines
- Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times
- Assists guests in an efficient and timely manner
Job Criteria
Experience
No experience required
Job Location
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