Guest Service Representative

Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized leader in the hospitality industry with a rich legacy dating back to 1937. As a premier hotel brand, Sheraton offers a welcoming and memorable experience for travelers from around the world through its more than 400 communities. Known for creating a sense of belonging and connection, Sheraton is committed to diversity, inclusion, and providing equal employment opportunities. Marriott International values the fusion of cultures, talents, and experiences of its associates and fosters an environment where everyone can thrive without discrimination based on disability, veteran status, or other protected characteristics. The company encourages all qualified candidates, including those with criminal backgrounds in compliance with applicable laws, to apply and be part of their mission to be "The gathering place of the world." Located in Pomona, California, this Sheraton hotel offers full-time, non-management opportunities with a competitive hourly wage of $24.35. Employees benefit from a supportive team environment, motivating leadership, and numerous perks that promote well-being and professional growth.

The Front Desk Agent role at Sheraton Pomona plays a critical part in ensuring guests feel welcomed, comfortable, and well taken care of throughout their stay. This position requires open availability with preferred day and evening shifts, providing employees with a versatile schedule that accommodates their work-life balance. The Front Desk Agent is responsible for managing guest check-ins and check-outs efficiently, handling payments accurately, and providing detailed information about hotel amenities and local points of interest. An essential aspect of this role is maintaining a clean and orderly lobby area that reflects the high standards of the Sheraton brand. The Agent must also communicate effectively with other departments, prepare daily reports, and oversee cash handling processes diligently to ensure operational success.

Beyond the operational tasks, the Front Desk Agent contributes significantly to the overall guest experience by addressing guest needs promptly and courteously. This role demands a friendly and people-oriented demeanor, prioritizing teamwork and attention to detail. Emergency procedures and security protocols are integral, requiring the Agent to handle lost and found, communicate emergencies to the relevant authorities, and maintain contingency plans. Sheraton’s commitment to its employees means the Front Desk Agent receives support both inside and outside the workplace, including discounts on hotel rooms, food and beverages, and gift shop items. Recognition programs celebrate employee achievements, and opportunities for community involvement enhance the personal fulfillment aspect of this career.

Joining Sheraton Pomona as a Front Desk Agent means becoming part of a global family where your personality and ideas are valued as much as your work. You will have the chance to open your mind to a universe of possibilities, grow professionally, and connect with people from all walks of life. Sheraton encourages a work environment where you can bring your authentic self to work and make a meaningful impact daily. This role is ideal for someone who enjoys engaging with guests, excels at multi-tasking, and thrives in a vibrant team setting. If you are seeking an opportunity to develop your career in hospitality with one of the world’s leading hotel brands, Sheraton Pomona invites you to explore this exciting position and become your best version while delivering exceptional guest experiences.