Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $29.65
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
JW Marriott Irvine, located at 18000 Von Karman Ave, Irvine, California, is a distinguished luxury hotel that is part of Marriott International's prestigious portfolio. Known for its elegant accommodations and exceptional service, JW Marriott caters to both leisure and business travelers seeking a refined hospitality experience. Marriott International is a global leader in the hotel industry, renowned for its commitment to quality, innovation, and guest satisfaction. The company promotes an inclusive work culture that values diversity and offers employees extensive growth and development opportunities. JW Marriott specifically emphasizes holistic well-being and a supportive community for its associates, reflecting the company’s core philosophy: happy associates create happy guests. This is encapsulated in their unique approach known as The JW Treatment™.
The Front Desk Agent position at JW Marriott Irvine is a full-time, non-management role offering an hourly wage of $29.65. This role is pivotal in delivering outstanding guest service and ensuring efficient front desk operations. The primary responsibility is to manage guest check-ins, check-outs, room reservations, and modifications, while maintaining accurate billing and payment processing. The position requires excellent communication skills, professionalism, and the ability to anticipate and meet guest needs with genuine hospitality.
In this role, you will be the first point of contact for guests, guiding them through the check-in process, explaining room features, providing directions, and sharing information about hotel amenities and local attractions. You are responsible for handling guest requests, relaying messages, and ensuring any outstanding issues from previous days are promptly addressed. This position demands attention to detail in running daily reports and maintaining financial accuracy during the cashiering process, including counting and securing the bank float.
Ensuring a safe and welcoming environment is also critical, requiring adherence to company policies, reporting any hazards or incidents, and maintaining confidentiality of proprietary information. The Front Desk Agent is expected to support team goals by fostering positive working relationships and communicating professionally. Physical demands include standing, sitting, or walking for extended periods, and the ability to lift or carry objects up to 10 pounds.
Beyond the operational duties, this role embodies the Marriott brand promise of "Wonderful Hospitality. Always." as part of the JW Marriott legacy. Working at JW Marriott Irvine means being part of a global team dedicated to providing thoughtful and heartfelt service in a luxury setting. Joining this team offers you a chance to grow professionally while experiencing camaraderie and consistent recognition in a diverse, inclusive workplace where your best work is nurtured and your career path is supported.
The Front Desk Agent position at JW Marriott Irvine is a full-time, non-management role offering an hourly wage of $29.65. This role is pivotal in delivering outstanding guest service and ensuring efficient front desk operations. The primary responsibility is to manage guest check-ins, check-outs, room reservations, and modifications, while maintaining accurate billing and payment processing. The position requires excellent communication skills, professionalism, and the ability to anticipate and meet guest needs with genuine hospitality.
In this role, you will be the first point of contact for guests, guiding them through the check-in process, explaining room features, providing directions, and sharing information about hotel amenities and local attractions. You are responsible for handling guest requests, relaying messages, and ensuring any outstanding issues from previous days are promptly addressed. This position demands attention to detail in running daily reports and maintaining financial accuracy during the cashiering process, including counting and securing the bank float.
Ensuring a safe and welcoming environment is also critical, requiring adherence to company policies, reporting any hazards or incidents, and maintaining confidentiality of proprietary information. The Front Desk Agent is expected to support team goals by fostering positive working relationships and communicating professionally. Physical demands include standing, sitting, or walking for extended periods, and the ability to lift or carry objects up to 10 pounds.
Beyond the operational duties, this role embodies the Marriott brand promise of "Wonderful Hospitality. Always." as part of the JW Marriott legacy. Working at JW Marriott Irvine means being part of a global team dedicated to providing thoughtful and heartfelt service in a luxury setting. Joining this team offers you a chance to grow professionally while experiencing camaraderie and consistent recognition in a diverse, inclusive workplace where your best work is nurtured and your career path is supported.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Ability to operate front desk computers and software
- Strong verbal and written communication skills
- Ability to stand or walk for extended periods
- Ability to lift or carry up to 10 pounds
- Must be able to work full time
- Willingness to follow all company policies and procedures
- Must maintain confidentiality of sensitive information
- Professional and clean personal appearance
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Proficiency in computer systems and cash handling
- Excellent problem-solving abilities
- Professional appearance and demeanor
- Ability to work as part of a team
- Commitment to guest service excellence
- Knowledge of hotel policies and procedures
Job Duties
- Organize, confirm, and process all guest check-ins and check-outs
- Manage room reservations, requests, changes, and cancellations
- Secure payments and verify billing accuracy
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists for emergency records
- Identify and explain room features and provide guest information
- Follow up on outstanding requests or problems
- Run and review daily reports and logs
- Complete cashier and closing reports
- Accept and record wake-up call requests
- Count and secure bank float at beginning and end of shift
- Process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Notify Loss Prevention/Security of theft reports
- Follow all company policies and procedures
- Maintain professional appearance and confidentiality
- Welcome guests and anticipate service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop positive working relationships
- Comply with quality assurance standards
- Perform physical duties as required
- Perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
