Guest Service Representative

The position is offered by Marriott International, a global leader in the travel and hospitality industry known for its commitment to providing exceptional guest experiences worldwide. This opportunity is specifically with the Westin brand, a renowned hotel chain that emphasizes wellness and comfort, allowing guests to feel revitalized and at their best during their stay. Marriott is dedicated to fostering a welcoming and inclusive work environment where diversity is celebrated and all associates are valued for their unique talents and backgrounds.

Located in San Diego, California, at 910 Broadway Circle, this full-time, non-management role is part of the Rooms & Guest Services Operations team. The hourly pay rate for this position is $27.15. Working at Marriott International means becoming part of a global family where individual ideas and personalities are cherished, and employees are encouraged to grow both personally and professionally in a supportive setting.

The role centers on front desk guest service operations and requires a natural communicator who enjoys interacting with diverse groups of people. Responsibilities include organizing, confirming, and processing guest check-ins and check-outs efficiently while adapting to changing circumstances. Precision in verifying billing and payments is key, along with providing guests with accurate information about their accommodations, hotel amenities, directions, and local points of interest.

This role calls for exceptional attention to detail, ensuring daily reports are accurately completed and communicated to the next shift’s staff, managing cash handling procedures with care and integrity, and handling guest wake-up calls and forwarding messages promptly. The position also involves managing emergency procedures by communicating lost and found items, security issues, or emergencies to the appropriate authorities or staff.

The ideal candidate will demonstrate a courteous and guest-oriented demeanor while prioritizing team collaboration. This role requires standing, sitting, or walking for extended periods and may involve moving objects up to 10 pounds without assistance. You will be part of a team that emphasizes motivated leadership and a culture that supports employee well-being and community involvement.

Joining Westin means joining a vibrant community dedicated to empowering guests and employees alike to achieve their best selves, both inside and outside of work. Marriott International prides itself on providing equal employment opportunities and fostering an environment where all individuals feel welcomed, included, and respected, regardless of background or protected status under applicable laws. Employees benefit from comprehensive support, including opportunities for career growth, employee recognition programs, and various discounts related to hotel stays, dining, and gift shop purchases.

By joining Westin and Marriott International, you will not only embark on a career that celebrates hospitality excellence but also become part of a mission to lead the wellness movement in the hospitality sector. This is an exciting opportunity to contribute to a brand that prioritizes health, happiness, and holistic well-being for both guests and staff, making a tangible impact every day in a dynamic, multicultural environment.