Guest Service Representative

Tuscaloosa, AL, USA|

Job Overview

Compensation

Hourly

Range $12.00 - $14.50

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

team environment

flexible schedule

Job Description

Our hotel is a welcoming and vibrant establishment dedicated to providing exceptional hospitality experiences to every guest. Known for our commitment to guest satisfaction and high-quality service, we pride ourselves on creating a comfortable and inviting environment that feels like a home away from home. Our team works collaboratively to ensure that every aspect of a guest's stay—from check-in to check-out—is smooth, pleasant, and memorable. As part of the wider hospitality industry, our hotel offers a range of services and amenities designed to cater to both leisure and business travelers, making every visit unique and tailored to individual needs. We foster a supportive team environment where professionalism and a positive attitude are highly valued, helping us maintain our reputation as a top choice for accommodations in the area.

The Guest Services Representative (GSR) position is a vital role within our hotel operations, serving as the first point of contact for our guests. This full-time employment opportunity is ideal for individuals who enjoy engaging with people, solving problems, and working as part of a dynamic team in a fast-paced hospitality setting. As a GSR, you will be the face of the hotel, responsible for greeting guests warmly, assisting with check-ins and check-outs, handling reservations, and providing valuable information about our services and local attractions. Your role goes beyond administrative tasks; you will be instrumental in creating a welcoming atmosphere and ensuring that every guest feels valued and cared for throughout their stay.

This role requires excellent communication skills, the ability to multitask efficiently, and a customer-focused mindset. You will collaborate closely with other departments such as housekeeping and maintenance to ensure that the hotel runs smoothly and that rooms and facilities are ready to meet guests' expectations. Additionally, you will manage payment processing and documentation with accuracy and professionalism. The GSR role offers a fulfilling career path for those who thrive in hospitality and enjoy helping others, with opportunities for training and professional growth. If you have a friendly, approachable personality and are committed to delivering outstanding guest service, this position is a perfect fit for you.

Job Requirements

High school diploma or equivalent
Customer service or hospitality experience is preferred but not mandatory
Strong communication skills both verbal and written
Ability to remain calm and professional in high-pressure situations
Reliable and punctual with consistent attendance
Ability to use computers and hotel management systems
Ability to multitask and stay organized in a fast-paced environment
Ability to stand for extended periods and perform light physical duties such as lifting up to 25 lbs
Positive attitude and strong work ethic
Professional appearance and demeanor
Legal authorization to work in the United States

Job Qualifications

Friendly, approachable personality with a genuine desire to make guests feel welcomed and valued
Customer service or hospitality experience preferred, but not required
Strong communication skills, both verbal and written, with the ability to stay calm and professional
Reliable and punctual, with dependable transportation and consistent attendance
Comfortable using computers, hotel systems, and basic office equipment
Organized and able to multitask, especially during busy times
Team player, willing to support coworkers and collaborate across departments
Able to stand for extended periods and perform light physical tasks such as lifting up to 25 lbs, bending, and reaching
Positive attitude, strong work ethic, and a commitment to excellent guest service
Professional appearance and demeanor, representing WHM with pride and kindness
Legally authorized to work in the United States

Job Duties

Welcome every guest with a warm, friendly attitude and excellent customer service
Assist with check-in, check-out, reservations, and room assignments
Answer phone calls politely and promptly, offering helpful information and support
Provide guests with information about hotel services, amenities, and local attractions
Resolve guest concerns with patience, professionalism, and a 'let me help you' attitude
Work closely with housekeeping and maintenance to ensure rooms and facilities are ready for guests
Maintain a clean, organized, and inviting front desk and lobby area
Handle payments, receipts, and documentation accurately and responsibly
Follow brand and WHM procedures to ensure a consistent, high-quality experience
Support your teammates with positivity and a willingness to help wherever needed