Guest Service Representative

Courtyard by Marriott, part of Marriott International, is a leading global hospitality company with a strong presence in Newark, New Jersey. Known for its commitment to quality and guest satisfaction, Courtyard by Marriott offers a welcoming environment for travelers, whether they are visiting for business or leisure. The Marriott International family of brands prides itself on diversity, inclusion, and creating opportunities for career growth while providing exceptional service to guests worldwide. Located at 600 Routes 1 and 9 South in Newark, this hotel exemplifies the Marriott standard of excellence in the hospitality industry.

This full-time, non-management position in the Rooms & Guest Services Operations category offers a competitive hourly pay rate ranging from $24.84 to $27.60. As a Front Desk Agent at Courtyard by Marriott Newark, you will play a crucial role in delivering outstanding guest experiences. Your primary responsibility is to ensure that every guest feels welcomed, comfortable, and valued from the moment they step into the hotel. This role demands excellent communication skills, attention to detail, and a genuine passion for helping others.

In your day-to-day duties, you will organize, confirm, and process guest check-in and check-out records while adapting to any changes. You will handle guest payments by verifying and adjusting billing as necessary to ensure accuracy. Providing guests with information about the hotel, local amenities, and directions is a key aspect of the role, contributing to a seamless and enjoyable stay.

Furthermore, you will be responsible for completing daily reports, reviewing them to communicate relevant information to the next shift, and managing cash handling tasks with precision. You will also accept and log wake-up calls for guests, communicate emergencies or security concerns to the appropriate authorities or personnel, and maintain contingency lists for emergency situations.

Courtyard by Marriott values teamwork and a positive work environment, and as part of their family, you will benefit from motivating leadership, collaborative colleagues, and opportunities for personal wellness and community involvement. The company fosters an inclusive culture where diversity is celebrated and all associates are welcomed and supported. This role requires standing, sitting, or walking for extended periods and the ability to move or handle objects up to 10 pounds.

Joining Courtyard by Marriott means becoming part of a brand designed to meet the needs of business travelers, empowering guests and associates alike to achieve their best. This position offers an excellent opportunity to start fulfilling your purpose, grow professionally, and work in a supportive, dynamic global team while enjoying the journey and having fun along the way.