Guest Service Representative

The Sheraton Hotel, located at 601 W McKinley Ave, Pomona, California, is a prestigious part of Marriott International's vast portfolio of hospitality brands. Known for its commitment to providing exceptional guest experiences, Sheraton has been a cornerstone of the hotel industry since 1937. As a global leader in hospitality, Marriott International fosters a welcoming environment that celebrates the diverse backgrounds of its associates and guests, emphasizing inclusivity, equal opportunity employment, and a collaborative workplace culture. The hotel operates with a mission to be 'The World’s Gathering Place,' creating spaces where guests and associates connect through engaging, thoughtful service. Situated in a prime location, Sheraton Pomona offers guests access to both the local charm and the amenities expected of a high-caliber hotel experience. The company prioritizes safety, professionalism, and quality assurance, ensuring each guest's stay is smooth and memorable. With a full-time, non-management position available, Sheraton Pomona seeks dedicated individuals ready to contribute to the guest services team. The employment opportunity offers a competitive hourly wage of $24.35, reflecting the company's recognition of quality service and professional commitment. The role requires availability for day and evening shifts with open availability preferred, underscoring the dynamic and fast-paced nature of the hotel industry.

The position of Guest Services Associate at Sheraton Pomona involves the comprehensive management of guest interactions from check-in to check-out. This role is central to maintaining the operational flow within the rooms and guest services department. Responsibilities include organizing and processing guest reservations, managing payment transactions with accuracy, and ensuring smooth communication across departments. The associate will handle guest requests, cancellations, billing adjustments, and activation of room keys, demonstrating attention to detail and the ability to multitask efficiently. Additionally, maintaining accurate daily reports, handling cash securely, and addressing any guest issues such as theft reports are integral parts of the role. The position demands adherence to company policies, a professional appearance, and an ability to assist guests with disabilities, contributing to an inclusive and high-quality service environment. The role also involves physical activity such as prolonged standing or walking and handling light objects, indicating the need for stamina and physical readiness. As part of Marriott International and the Sheraton family, associates are empowered to be part of a global community that values culture, talent, and unique experiences, offering a platform to build a meaningful career in hospitality with opportunities for growth and recognition. This position is ideal for individuals passionate about guest relations, hospitality operations, and delivering outstanding service in a supportive team environment.