Guest Service Representative

Marriott International is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences across its diverse portfolio of hotels and resorts. With a reputation built on quality service and innovation, Marriott continually strives to create memorable and seamless stays for guests worldwide. The company fosters a culture that values diversity, inclusion, and professional growth, making it a top choice for hospitality professionals seeking to advance their careers in a supportive and dynamic environment.

This particular opportunity is located at the Westin in Honolulu, Hawaii, a part of the Marriott family that emphasizes wellness and guest well-being. Westin is dedicated to empowering guests to regain control and enhance their well-being when traveling, ensuring they have an outstanding experience that supports their best selves. The role is part-time and non-management, offering a competitive hourly wage ranging from $28.67 to $35.84. Employees in this position receive a variety of benefits including health care, retirement benefits, paid time off, life insurance, and disability coverage.

The position primarily involves frontline guest services focused on guest check-in and check-out procedures, room reservations, billing, and guest requests. Responsibilities include processing payments, verifying and adjusting billing, activating and filing room keys, maintaining records for emergencies, and communicating information about property amenities and local attractions to guests. The role requires excellent customer service skills to anticipate and fulfill guest needs, support guests with disabilities, and uphold Marriott’s high standards for guest interaction.

Additionally, this position encompasses routine financial tasks such as securing the bank at the start and end of shifts, processing various types of payment adjustments, and completing closing reports accurately. Attention to detail is essential to ensure all transactions are handled properly and that security protocols are followed, including notifying Loss Prevention of any theft reports.

Working in this role demands professionalism, clear communication, and the ability to maintain confidentiality and protect company assets. The ability to stand, sit, or walk for extended periods and to handle physical tasks such as lifting or moving objects up to 10 pounds is also required. This position supports Marriott International’s commitment to equal opportunity employment and fostering a workplace that values the diverse backgrounds and experiences of all employees.

Overall, this guest services role at the Westin Honolulu offers an enriching environment for individuals passionate about hospitality and wellness. It is ideal for those who enjoy engaging with people, managing multiple tasks efficiently, and contributing to a team dedicated to creating a welcoming and safe environment for all guests. This role offers a unique chance to be part of a brand that not only values exceptional service but also prioritizes employee and guest well-being as core to its mission.