Guest Service Representative

Residence Inn by Marriott is a renowned brand under the Marriott International portfolio, specializing in extended-stay accommodations that provide guests with the comforts of home alongside legendary service. Located in the heart of Chicago at 11 S La Salle St, this full-service hotel caters to both business and leisure travelers who require longer stays. Residence Inn prides itself on its spacious suites equipped with fully functioning kitchens, inviting common areas, and a hospitable atmosphere designed to make every guest feel valued and at ease. Whether travelers are visiting for work projects, family vacations, or relocations, Residence Inn offers a welcoming space to rest, work, and relax.

Marriott International is a global leader in the hospitality industry with a steadfast commitment to diversity, inclusion, and career growth. The company fosters an inclusive work environment where employees are appreciated for their individuality and creativity, while upholding high standards of service quality. Joining Residence Inn by Marriott means becoming part of a strong worldwide team dedicated to excellence, collaboration, and continuous personal and professional development.

The role presented is a full-time, non-management position focused on rooms and guest services operations within the hotel. The position offers hourly pay at a competitive rate of $26.11 and is based onsite in Chicago. The core responsibility is to ensure guests have an exceptional experience from the moment they arrive until their departure. This involves managing check-ins and check-outs effectively, maintaining a welcoming and orderly lobby environment, and providing guests with information on hotel amenities as well as local points of interest. Key tasks include processing guest registrations, verifying payments and billing accuracy, handling wake-up call requests, and communicating emergency or lost item reports to appropriate personnel.

Candidates for this role will engage frequently with guests, demonstrating warmth, attentiveness, and a cooperative team spirit. Daily duties comprise preparing shift reports, counting cash accurately at the end of shifts, and ensuring seamless communication between shifts. The work environment may require standing, sitting, or walking for extended periods and occasional light lifting. The team-oriented atmosphere encourages hospitality employees to contribute positively and develop enduring relationships with guests and colleagues alike.

Residence Inn by Marriott offers not only a job but a welcoming family culture where ideas and contributions are valued. Employees benefit from supportive leadership, wellness programs, and opportunities to give back to the community. Discounts on hotel rooms, food and beverage, and gift shop items alongside recognition programs further enrich the employee experience. This role is perfect for individuals who have a friendly demeanor, strong attention to detail, and prioritize team success. Moreover, the company strives to make all workers feel comfortable and respected regardless of background, fostering a diverse and inclusive workplace.

Overall, the Guest Services Associate at Residence Inn by Marriott in Chicago embodies the spirit of excellence to create memorable stays for guests, reflecting Marriott International’s iconic standards. This is a fantastic opportunity for motivated individuals looking to launch or advance their hospitality career in a supportive, dynamic environment where their impact is recognized and celebrated.