Guest Service Representative

Residence Inn by Marriott is part of the expansive Marriott International family, a global leader in the hospitality industry renowned for its portfolio of distinctive brands that offer exceptional lodging experiences. Residence Inn specifically caters to guests who require extended stays, providing them with the comforts of home through spacious suites and full kitchens. This brand focuses on ensuring guests thrive during their longer visits, combining modern conveniences with the warmth of personalized service. Marriott International places a strong emphasis on diversity, inclusion, and equal opportunity employment, fostering a workplace environment where associates feel valued and supported. They encourage growth and career development, offering a comprehensive range of benefits to help employees and their families flourish.

This job opportunity is for a full-time, non-management role based at the Residence Inn located at 11 S La Salle St, Chicago, Illinois. The position offers a competitive hourly pay rate of $26.11, reflecting the importance Marriott places on attracting and retaining dedicated staff who contribute to their high standards of guest service. As a Front Desk Associate, the successful candidate will play a critical role in the guest experience by managing check-ins and check-outs, handling reservations and billing, and acting as a reliable point of contact for guest requests and inquiries. This position is ideal for individuals who excel in customer service, maintain a professional and friendly demeanor, and can perform tasks efficiently within a fast-paced hospitality environment.

The role involves responsibilities such as organizing all guest interactions related to room bookings, confirming payments, and maintaining records that are essential for smooth hotel operations, including the production of contingency lists for emergencies. Front Desk Associates will provide detailed information to guests about room features, hotel amenities, and local attractions, ensuring guests feel welcomed and informed throughout their stay. Additionally, this role demands attention to detail and accountability by accurately processing various forms of payment, handling banking tasks, and collaborating with security personnel when guest safety issues arise.

Associates must adhere strictly to company policies and procedures, uphold confidentiality, and maintain a professional appearance. They are expected to communicate clearly and courteously with guests and team members, supporting a collaborative work environment where team goals are prioritized. Physical requirements include the ability to stand, sit, or walk for extended periods and handle light lifting tasks. This role offers an opportunity to develop skills in hospitality management, customer interaction, and problem-solving within one of the world’s most respected hotel brands, contributing meaningfully to guests’ positive experiences in Chicago’s vibrant city center.