Guest Service Representative

Marriott International is a globally recognized leader in the travel and hospitality industry, committed to providing exceptional guest experiences across its extensive portfolio of hotels and resorts. Located at 2365 Kalakaua Ave, Honolulu, Hawaii, The Westin offers a luxurious and welcoming environment for travelers from around the world. As part of Marriott International's dedication to employee wellness and community involvement, The Westin emphasizes a culture that values diversity, inclusion, and personal growth. This particular job opening is for a part-time, non-management position within the Rooms & Guest Services Operations category, offering an hourly wage range of $28.67 to $35.84. The role is situated on-site at the hotel and focuses on frontline guest service responsibilities.

This job presents a remarkable opportunity for individuals who naturally excel in communication and enjoy interacting with others. The successful candidate will become part of a global family that values personality, ideas, and dedication equally, fostering an inspiring environment for career development and cultural exchange. The position involves ensuring guests feel at home from the moment they arrive, through maintaining a pristine lobby, delivering warm welcomes, and managing efficient check-in and check-out processes. Beyond these core duties, the role requires attentiveness to detail, quick adaptation to changing circumstances, and a genuine commitment to enhancing guest satisfaction.

Employees in this role contribute significantly to guest experiences by managing guest registrations, verifying payments, providing essential information about hotel amenities, local attractions, and ensuring smooth communication between shifts through accurate daily reporting. The role also requires handling emergency communications and maintaining contingency plans, reflecting the hotel's dedication to safety and security. Marriott International offers comprehensive benefits that support well-being and happiness both within and beyond the workplace, including leadership guidance, teamwork camaraderie, community service opportunities, and discounts on hotel-related products and services.

The Westin brand’s mission to empower guests to improve their well-being during travel makes this role particularly fulfilling for candidates passionate about wellness and hospitality. Employees are encouraged to embrace wellness practices personally and professionally, contributing to a positive workplace culture. Diversity and inclusiveness are cornerstones of Marriott International’s ethos, ensuring all associates feel welcomed, valued, and respected regardless of background. Ultimately, the position is ideal for individuals who are approachable, team-oriented, and detail-focused, seeking to deliver service excellence in a dynamic and culturally rich environment.