Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional guest service and innovative hospitality solutions. Among its prestigious portfolio, the JW Marriott brand stands out as a beacon of luxury, elegance, and superior guest experiences. With over 100 properties located in major cities and premium resort destinations worldwide, JW Marriott focuses on cultivating a workplace culture that values employees as their most critical asset. This philosophy is embodied in the concept known as The JW TreatmentTM, which emphasizes holistic well-being, camaraderie, and continuous professional development for its workforce.
At the JW Marriott located at 1201 Market Street, Philadelphia, Pennsylvania, there is an exciting opportunity for a motivated individual to join the team as a Part-Time Evening and Overnight Front Desk Agent within the Rooms and Guest Services Operations category. This non-management role is essential for ensuring smooth check-in and check-out processes, maintaining the integrity of guest services, and providing a warm, welcoming environment for all visitors. As a part-time employee, this position offers flexibility in scheduling while enabling you to be part of a world-class hospitality brand.
The Front Desk Agent at JW Marriott is responsible for a variety of critical tasks aimed at enhancing the guest experience and ensuring seamless hotel operations during evening and overnight shifts. This includes processing guest check-ins by confirming reservations in the hotel system, verifying identities, collecting payment methods, assigning rooms, and issuing room keys in accordance with established hotel policies and procedures. Handling the switchboard telephone system is another vital duty, requiring professionalism and clear communication skills to respond promptly to guest requests.
In addition to routine check-in activities, the agent manages wake-up calls and prepares daily reports detailing arrivals and departures, tracking special requests and verifying the accuracy of these reports. Documentation is crucial, as the agent reviews shift logs and memo books to ensure relevant information is accurately recorded. Moreover, the Front Desk Agent processes various forms of payment, including cash, checks, debit, and credit cards, while securing the cash drawer to maintain financial accountability.
Closing duties at the end of the shift involve account reconciliations, generating shift and audit reports, performing nightly backups of the audit system, and setting the date for the next day. The agent also ensures guest folios are printed, folded, and placed under the guest room doors the night before departure, demonstrating attention to detail and a commitment to high service standards.
Safety and security are paramount at JW Marriott, and employees are required to adhere to all company security policies, report maintenance or safety hazards, complete necessary safety training, and maintain a professional appearance. The role demands physical capabilities such as standing, walking, sitting for extended periods, and safely handling objects weighing up to 25 pounds. Effective verbal communication and alertness to potential security issues are essential to fulfilling the responsibilities of this position.
At the JW Marriott located at 1201 Market Street, Philadelphia, Pennsylvania, there is an exciting opportunity for a motivated individual to join the team as a Part-Time Evening and Overnight Front Desk Agent within the Rooms and Guest Services Operations category. This non-management role is essential for ensuring smooth check-in and check-out processes, maintaining the integrity of guest services, and providing a warm, welcoming environment for all visitors. As a part-time employee, this position offers flexibility in scheduling while enabling you to be part of a world-class hospitality brand.
The Front Desk Agent at JW Marriott is responsible for a variety of critical tasks aimed at enhancing the guest experience and ensuring seamless hotel operations during evening and overnight shifts. This includes processing guest check-ins by confirming reservations in the hotel system, verifying identities, collecting payment methods, assigning rooms, and issuing room keys in accordance with established hotel policies and procedures. Handling the switchboard telephone system is another vital duty, requiring professionalism and clear communication skills to respond promptly to guest requests.
In addition to routine check-in activities, the agent manages wake-up calls and prepares daily reports detailing arrivals and departures, tracking special requests and verifying the accuracy of these reports. Documentation is crucial, as the agent reviews shift logs and memo books to ensure relevant information is accurately recorded. Moreover, the Front Desk Agent processes various forms of payment, including cash, checks, debit, and credit cards, while securing the cash drawer to maintain financial accountability.
Closing duties at the end of the shift involve account reconciliations, generating shift and audit reports, performing nightly backups of the audit system, and setting the date for the next day. The agent also ensures guest folios are printed, folded, and placed under the guest room doors the night before departure, demonstrating attention to detail and a commitment to high service standards.
Safety and security are paramount at JW Marriott, and employees are required to adhere to all company security policies, report maintenance or safety hazards, complete necessary safety training, and maintain a professional appearance. The role demands physical capabilities such as standing, walking, sitting for extended periods, and safely handling objects weighing up to 25 pounds. Effective verbal communication and alertness to potential security issues are essential to fulfilling the responsibilities of this position.
Job Requirements
- High school diploma or equivalent
- Ability to work evening and overnight shifts
- Part-time availability
- Capability to stand, walk, or sit for prolonged periods
- Ability to lift or move objects up to 25 pounds
- Strong interpersonal and communication skills
- Willingness to adhere to company uniform and appearance standards
Job Qualifications
- High school diploma or equivalent such as GED
- Good communication skills with a professional demeanor
- Ability to use hotel reservation and payment systems
- Basic math skills for cash handling
- Attention to detail and accuracy in reporting
- Ability to follow security protocols
- Customer service orientation and problem-solving skills
Job Duties
- Process guest check-ins by confirming reservations and verifying identities
- Assign rooms and issue room keys according to hotel policies
- Handle the switchboard telephone system and respond to guest requests
- Prepare daily reports of arrivals and departures and verify accuracy
- Review shift logs and memo books and document relevant information
- Process payments including cash, checks, debit, and credit cards
- Secure the cash drawer and perform end-of-shift financial reconciliations
Job Criteria
Experience
No experience required
Job Location
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