Guest Service Representative

Marriott International is a globally recognized hospitality company, known for its commitment to providing exceptional guest experiences and fostering a diverse and inclusive work environment. With a portfolio of famous hotel brands including the Westin, Marriott strives to maintain the highest standards in hotel operations, creating memorable stays for guests around the world. The company emphasizes equal opportunity employment and promotes an environment where the unique backgrounds and talents of associates are celebrated. This commitment ensures a workplace that welcomes individuals from all walks of life while maintaining high professional ethics and standards.

The Westin San Diego, located at 910 Broadway Cir, San Diego, California, is currently seeking a dedicated Front Desk Agent to join their guest services team. This full-time, non-management position offers a competitive hourly wage of $27.15. As a Front Desk Agent, you will play a crucial role in ensuring a smooth and positive guest experience by managing check-ins, check-outs, reservations, and guest requests. Your responsibilities will range from securing payments, verifying billing, activating room keys, to assisting guests with directions and property services. You will also handle important safety protocols such as printing contingency guest lists for emergencies and reporting any guest theft incidents to the appropriate security team.

In this role, you will represent the Westin brand and Marriott International's commitment to wellness by providing excellent customer service consistent with the company’s values. You are expected to welcome guests warmly, respond to their needs promptly, and assist individuals with disabilities with compassion and respect. Being an active part of the team also means following company policies diligently, maintaining professional appearance and confidentiality standards, and supporting your colleagues to achieve common goals. Communication skills are key, as you will be interacting with guests and answering telephone calls, using clear and professional language.

The job also requires physical stamina such as standing or walking for extended periods, and the ability to handle light lifting tasks up to 10 pounds. Attention to detail is critical for completing cashier and closing reports accurately, managing various payment types, and ensuring the safety of company assets. This position offers a fulfilling career opportunity for individuals passionate about hospitality and well-being, eager to contribute to a wellness-focused brand that encourages associates to maintain a healthy balance in their personal and professional lives.

Joining the Westin team means becoming part of a global community committed to excellence, empowerment, and personal growth. If you are optimistic, adventurous, and passionate about delivering exceptional guest experiences while caring for your own wellness, this opportunity provides an ideal environment to thrive and grow your hospitality career at one of the leading brands in the industry.