Guest Service Representative

The Ritz-Carlton, located at 900 W Olympic Blvd, Los Angeles, California, is a prestigious luxury hotel known worldwide for its exceptional service and timeless elegance. Part of the Marriott International portfolio, The Ritz-Carlton is synonymous with refined luxury, offering guests an unparalleled hospitality experience enriched by tradition and innovation. As a global leader in the luxury hotel industry, The Ritz-Carlton prides itself on creating exceptional memories for its guests through impeccable service, exquisite accommodations, and an inviting atmosphere. With over 100 award-winning properties across the globe, the brand exemplifies the highest standards of luxury and dedication to guest satisfaction.

The role available is for a Full-Time, Non-Management position within the Rooms and Guest Services Operations department. This position involves a variety of essential front desk duties that ensure smooth guest experiences from check-in to check-out. Compensation starts at $27.96 per hour, with structured increases to $31.48 per hour after 9 months and $34.95 per hour after 18 months, reflecting the value and growth opportunities within the company. The ideal candidate will have a passion for hospitality, strong communication skills, and a commitment to upholding the prestigious Gold Standards of The Ritz-Carlton.

In this role, you will be responsible for managing all guest interactions related to room reservations, check-ins, check-outs, and billing procedures. This includes organizing and processing guest requests, handling payment transactions with accuracy, issuing room keys, and maintaining detailed records such as contingency lists for emergencies. The position demands attentiveness to detail in verifying charges, securing payments, and ensuring that any discrepancies are promptly resolved. Acting as the face of The Ritz-Carlton, candidates must be able to provide guests with comprehensive information about the hotel’s amenities, services, and the surrounding area, enhancing the guest experience with personalized knowledge and courteous service.

Beyond operational tasks, this position requires a proactive approach in following up on unresolved guest issues, supporting the security protocols by promptly reporting any incidents, and consistently adhering to company policies, including appearance and confidentiality standards. Employees are expected to project professionalism, maintain positive work relationships, and contribute to a team-oriented environment that supports common goals.

The Ritz-Carlton's hallmark, the Gold Standards, form the foundation of daily work expectations, including the Employee Promise, Credo, and Service Values. These standards emphasize creativity, thoughtful service, compassion, and a commitment to being better with each passing day. The company culture fosters an inclusive and supportive workplace that values diversity and equal opportunity, welcoming applicants from all backgrounds including those with criminal histories in accordance with federal, state, and local laws.

Joining The Ritz-Carlton not only means becoming part of a respected brand but also provides opportunities for personal and professional growth within Marriott International’s global network. This role offers the chance to deliver luxury service that guests remember long after their stay, empowering you to be proud of your work and your contribution to a globally recognized team. It is an excellent opportunity for individuals eager to excel in luxury hospitality and make a lasting impact in a dynamic and rewarding environment.