Guest Service Representative

Sheraton Hotels & Resorts is a globally recognized brand under Marriott International, established in 1937, serving as a vibrant gathering point for travelers across more than 400 communities worldwide. Known for its warm hospitality and exceptional guest experiences, Sheraton offers a cultural mosaic of talents and backgrounds, fostering a diverse and inclusive working environment where every associate is valued and empowered. With a commitment to equality and accessibility, Sheraton ensures that all employees and guests feel welcomed and respected, supporting career growth and personal development through continuous learning and engagement.

Located at 1230 J St, Sacramento, California, Sheraton is currently seeking dedicated individuals to join their Rooms & Guest Services Operations department. This is a full-time, non-management position offering a competitive hourly wage of $22.35. Employees here will enjoy a dynamic work atmosphere rich with opportunities for growth, community involvement, and the chance to be part of a supportive team focused on offering top-notch hospitality.

The role of a guest services associate at Sheraton involves being the friendly, efficient face that welcomes guests to the hotel. You will handle check-in and check-out processes, manage guest payments, and ensure all billing is accurate. Your ability to provide helpful information about the hotel amenities, local attractions, and directions will enhance guests' overall experience. Communication is key in this role, as you will prepare daily reports, relay important messages to the next shifts, and manage emergency procedures when necessary. Your attention to detail and sincere care for guests' comfort and satisfaction will contribute to making them feel right at home.

Working at Sheraton means embracing the hotel's mission to be "The Meeting Place of the World." Employees are part of a global family that values teamwork, a positive mindset, and attention to hospitality nuances. The position requires physical activity including standing, walking, and some light lifting up to 10 pounds. You will be trusted with responsibilities such as handling cash accurately, managing wake-up calls, and supporting safety by communicating lost items or emergencies effectively.

Joining Sheraton is more than just a job; it’s a chance to grow personally and professionally within a brand that champions diversity and inclusion. With benefits such as team camaraderie, motivational leadership, community service opportunities, and various employee discounts, Sheraton offers a work environment where associates thrive. Sheraton is an equal opportunity employer dedicated to creating a workplace where individuality and contributions are celebrated and respected. This role is a wonderful opportunity for those who have a warm personality, a team-focused attitude, and a knack for details, looking to build a rewarding career in hospitality management and guest services.