Guest Service Representative

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences across its wide portfolio of brands. Among these esteemed brands is W Hotels, which is celebrated for its innovative approach to luxury and its mission to "Ignite Curiosity, Expand Worlds." W Hotels offers a vibrant, dynamic environment where guests are welcomed into a world that blends originality, modernity, and heartfelt service. Located at 6250 Hollywood Blvd in Hollywood, California, the W Hotel stands as a beacon of luxury and creative energy, embracing diverse cultures and backgrounds while fostering a workplace culture that encourages growth, innovation, and inclusion.

The company operates on the foundational principle of hospitality excellence, consistently raising the bar for luxury accommodations and personalized guest services. Marriott International and W Hotels strongly emphasize equal opportunity employment and are dedicated to maintaining an inclusive environment where associates from all walks of life can thrive. This includes actively supporting diversity, recognizing talents, and celebrating unique backgrounds to build a rich workplace culture.

The position offered is a full-time, non-management role within the Rooms and Guest Services Operations department. The job comes with a competitive hourly wage starting at $27.51, with scheduled pay increases to $30.95 after 10 months and $34.39 after 18 months, reflecting the organization's commitment to rewarding long-term dedication and performance.

This role focuses primarily on the front desk operations, ensuring an outstanding experience for every guest from check-in through check-out. The successful candidate will be responsible for organizing and processing guest check-ins and check-outs, managing room reservations, handling guest requests, billing verification and adjustment, and securing payments. Additional duties include activating and filing room keys, printing contingency lists for guest records, responding to guest inquiries about room features and local attractions, and communicating effectively with various hotel departments to resolve any outstanding guest issues.

The Front Desk position demands excellent communication skills, professional demeanor, attention to detail, and the ability to remain composed under pressure while multitasking. The role involves cash handling responsibilities such as counting the bank at the beginning and end of shifts, processing all payment types, adjustments, and providing accurate change. Security vigilance is also important, with instructions to notify Loss Prevention or Security in case of guest reports of theft or suspicious activity.

In addition to operational responsibilities, the position emphasizes compliance with company policies, workplace safety, confidentiality, and maintaining a clean, professional appearance. The role also encourages proactive guest engagement, including assistance to individuals with disabilities, anticipating guests' needs, and delivering sincere appreciation to all guests.

The work environment involves standing, sitting, and walking for extended periods, with occasional light lifting and moving of objects weighing up to 10 pounds. Candidates will be expected to perform other reasonable job duties as requested, embody the service philosophy of "Whatever/Whenever," and actively contribute to the team’s success in reaching common goals.

Joining Marriott International and W Hotels means becoming part of a global family that supports personal growth and professional development while immersing oneself in a culture of innovation and luxury. The company’s pledge to non-discrimination, accessibility, and equal opportunity compliance ensures a respectful and supportive workplace for all associates. This is an exceptional opportunity for individuals passionate about hospitality, looking to build a rewarding career in a renowned luxury brand that continuously redefines the norms of guest service.