Guest Service Representative

Moxy Hotels, a vibrant and dynamic brand under Marriott International, offers a lively and stylish alternative to traditional hotel experiences. Situated at 1260 S Figueroa St, Los Angeles, California, Moxy is tailored for guests seeking fun and playful environments coupled with high energy and excellent service. Marriott International, a global leader in hospitality, is committed to fostering an inclusive culture where diversity and equal opportunity thrive. As a company dedicated to delivering exceptional service while valuing the unique talents and backgrounds of its associates, Marriott ensures a professional and respectful workplace for all employees. This position is full-time, non-management, and offers an hourly wage ranging from $27.16 to $33.95, reflecting the company’s commitment to competitive compensation.

The Guest Experience Specialist at Moxy Hotels plays a crucial role that extends far beyond traditional front desk responsibilities. This position is designed for individuals who are enthusiastic about creating memorable and unique experiences for guests, taking ownership of the guest journey in all main areas of the hotel with a proactive and guest-first attitude. The Specialist is empowered to move freely throughout their work area, ensuring that all guest needs are promptly addressed. Responsibilities include operational tasks, guest request handling, report completion, meal delivery, and sharing insights about local attractions and experiences. The role requires a hands-on approach, including standing, sitting, walking for extended periods, and handling objects weighing up to 25 pounds efficiently and safely.

Success in this role hinges on maintaining a safe work environment, adhering to company policies and confidentiality standards, protecting company assets, and upholding quality service standards. Specialists must also maintain a professional personal appearance and communication style consistent with Moxy’s energetic brand. This position is an excellent opportunity for individuals who thrive in active, guest-centered roles and enjoy contributing to an engaging and lively hotel atmosphere that mirrors Moxy’s playful spirit and high energy. Whether assisting with operational needs or offering personalized guest services, the Guest Experience Specialist is integral to ensuring each guest’s stay is seamless and enjoyable. Marriott International values associates who embrace the company's purpose, belong to a supportive global team, and strive to become their best professional selves through meaningful work.