Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Paid holidays
Training and Development
Job Description
Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, best known for its iconic properties such as Caesars Palace, Horseshoe, and many more. The company is dedicated to delivering exceptional guest experiences by blending superior customer service with innovative rewards programs and engaging entertainment options. Caesars Entertainment offers dynamic career opportunities in a vibrant, guest-focused environment that fosters employee growth and success. This role is specifically based at the Horseshoe property, a well-established and popular casino and hotel renowned for its welcoming atmosphere, exciting gaming offerings, and strong connection with its loyal customer base.
The position available is focused on promoting Caesars Rewards programs and the Horseshoe property’s offerings. The role involves assisting guests with card membership services including new signups, updating account details, replacing lost or damaged cards, and addressing any other loyalty card member needs. The ideal candidate will possess outstanding interpersonal skills and the ability to create positive guest experiences through attentive service and enthusiastic engagement. This job requires an individual who consistently demonstrates superior customer service by embodying prescribed service behaviors—maintaining an upbeat and positive attitude, generating an atmosphere of excitement, and celebrating guest successes.
As a key player at the Horseshoe property, this role requires proactive communication and a thorough understanding of daily promotions and events to provide accurate information to guests. Building genuine guest relationships through warm greetings, anticipating needs, and delivering prompt, error-free service are integral to this position. The candidate must also be adept at managing service challenges quickly and effectively to ensure guest satisfaction, culminating each interaction with a cordial farewell and gratitude for the guest’s visit.
This is an in-person, hourly position paying $19.00 per hour, offering a unique opportunity to be part of a prestigious hospitality brand with a strong emphasis on customer loyalty and engagement. Working at Horseshoe, employees gain valuable experience in a fast-paced environment where hospitality meets entertainment, and guest satisfaction is paramount. Employees are empowered to contribute to an energetic and positive work culture aligned with Caesars Entertainment’s mission of creating memorable experiences for every guest.
The position available is focused on promoting Caesars Rewards programs and the Horseshoe property’s offerings. The role involves assisting guests with card membership services including new signups, updating account details, replacing lost or damaged cards, and addressing any other loyalty card member needs. The ideal candidate will possess outstanding interpersonal skills and the ability to create positive guest experiences through attentive service and enthusiastic engagement. This job requires an individual who consistently demonstrates superior customer service by embodying prescribed service behaviors—maintaining an upbeat and positive attitude, generating an atmosphere of excitement, and celebrating guest successes.
As a key player at the Horseshoe property, this role requires proactive communication and a thorough understanding of daily promotions and events to provide accurate information to guests. Building genuine guest relationships through warm greetings, anticipating needs, and delivering prompt, error-free service are integral to this position. The candidate must also be adept at managing service challenges quickly and effectively to ensure guest satisfaction, culminating each interaction with a cordial farewell and gratitude for the guest’s visit.
This is an in-person, hourly position paying $19.00 per hour, offering a unique opportunity to be part of a prestigious hospitality brand with a strong emphasis on customer loyalty and engagement. Working at Horseshoe, employees gain valuable experience in a fast-paced environment where hospitality meets entertainment, and guest satisfaction is paramount. Employees are empowered to contribute to an energetic and positive work culture aligned with Caesars Entertainment’s mission of creating memorable experiences for every guest.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- excellent communication skills
- friendly and approachable demeanor
- ability to work in a fast-paced environment
- flexibility with work schedule
- basic computer literacy
- strong problem-solving skills
- ability to stand for extended periods
- willingness to learn and adapt quickly
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- strong interpersonal and communication skills
- ability to maintain a positive attitude under pressure
- proficiency in handling multiple tasks simultaneously
- basic computer skills
- ability to work flexible hours including weekends and holidays
- knowledge of loyalty programs or casino environment is a plus
Job Duties
- Promote Caesars Rewards programs and card membership
- assist guests with new card signups
- update account information for existing members
- replace lost or damaged loyalty cards
- respond to and resolve loyalty member requests
- demonstrate superior customer service skills
- maintain an upbeat and positive attitude
- create positive energy and enthusiasm in guest interactions
- celebrate guest wins and create a festive atmosphere
- be knowledgeable about daily promotions and property events
- greet guests warmly and build relationships
- anticipate guest needs and provide fast, flawless service
- check for guest satisfaction and resolve service breakdowns
- provide warm farewells and thank guests for visiting
Job Criteria
Experience
No experience required
Job Location
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