Guest Service Representative

Marriott International is a globally recognized leader in the travel and hospitality industry, known for delivering exceptional experiences to guests across its diverse portfolio of hotels and resorts. As a prestigious hotel company, Marriott provides a dynamic work environment that values communication, diversity, innovation, and professional growth. The company fosters a culture where employees, known as associates, are encouraged to be themselves, share their ideas, and contribute to a welcoming atmosphere for both guests and team members. Marriott International is committed to equality, ensuring an inclusive workplace free from discrimination and dedicated to celebrating the unique backgrounds, talents, and experiences of its associates. The ethos of Marriott is reflected in its focus on delivering quality service, nurturing employee potential, and creating memorable guest experiences worldwide.

The position available is a full-time, non-management role within the Rooms and Guest Services Operations category at the 1567 Broadway location in New York City. This role offers an hourly pay range of $30.00 to $33.00, reflecting the company's commitment to rewarding talent and encouraging professional excellence. As a vital team member at this prominent hotel location, the employee will be responsible for managing guest check-ins and check-outs efficiently while making every guest feel welcomed and valued. The individual will engage actively in processing payments, adjusting billing as necessary, and providing important information about the hotel amenities and local points of interest. The role demands a personable and detail-oriented approach, ensuring that guest services meet the highest standards of hospitality.

Key responsibilities also include maintaining accurate daily reports, handling cash accurately at the end of shifts, and managing communications like wake-up calls and emergency situations effectively. The employee will work collaboratively with other team members, upholding the smooth operation of the front desk and contributing to a positive guest experience that aligns with Marriott's service philosophy of Whatever/Whenever. This opportunity is ideal for someone passionate about hospitality, eager to grow within a global brand, and willing to embrace a fast-paced, guest-focused environment. With Marriott's commitment to fostering growth, teamwork, and recognition, this role offers a meaningful career path with various benefits such as leadership support, team camaraderie, community engagement opportunities, and discounts on hotel stays and amenities. Join Marriott International to be part of a world-class team dedicated to inspiring guests and associates alike, creating lasting memories and expanding horizons through exceptional service.