Guest Service Representative

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across a broad portfolio of distinguished brands. Among these brands is Courtyard, a hotel designed specifically to cater to the needs of business travelers. Courtyard by Marriott has earned its reputation by providing a balanced blend of comfort, functionality, and service, making it a preferred choice for travelers around the world. Located at 1520 NW 114th St, Clive, Iowa, Courtyard by Marriott offers guests a welcoming environment with modern amenities and attentive service designed to make every stay memorable. Marriott’s dedication to diversity, inclusion, and equal opportunity employment fosters a workplace culture that values unique backgrounds and experiences, allowing associates to grow both personally and professionally.

The role of Guest Experience Specialist at Courtyard by Marriott is integral to upholding the brand’s commitment to a “guest first” mindset. This part-time, non-management position offers an hourly wage of $16 and is ideally suited for individuals who are enthusiastic about creating memorable guest interactions. Unlike a traditional front desk role, the Guest Experience Specialist takes proactive ownership of the entire guest experience, moving throughout the hotel’s main areas to assist with a wide range of services. The specialist’s responsibilities include not only processing operational needs and addressing guest requests but also completing reports, delivering quality meals, and sharing insights about local highlights. This role emphasizes a hands-on approach where mobility, physical agility, and a service-oriented attitude are essential.

Guest Experience Specialists must consistently maintain professional appearance, communication, and adherence to company policies. The role requires physical activity such as standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, pushing, or pulling objects up to 25 pounds without assistance. Employees are expected to contribute to creating a safe workplace and protecting company assets. Marriott International values associates who embrace these responsibilities with enthusiasm and reliability, ensuring that every guest transaction feels seamless and part of an overall memorable experience.

This overnight shift role also prefers candidates who have availability on weekends, as Courtyard by Marriott aims to provide consistent, high-quality service around the clock. While no prior related work experience or supervisory experience is required, a high school diploma or GED equivalent is preferred. There is no need for licenses or certifications for this position, making it an excellent opportunity for entry-level job seekers looking to develop a career in hospitality. Marriott International’s supportive environment encourages learning and growth, offering the chance to be part of a global team passionate about innovation and exceptional service. Joining Courtyard means joining a family that empowers associates to deliver outstanding guest experiences while fostering personal and professional development. This role invites candidates to bring their best selves to work in a setting that values ambition, teamwork, and fun.