Guest Service Representative

AC Hotels, a distinguished brand within the Marriott International portfolio, is renowned for its modern, design-forward approach to hospitality, expertly blending style and substance to create memorable guest experiences. Located at 4020 W Boy Scout Blvd, Tampa, Florida, AC Hotels operates as a leading hotel establishment that focuses on delivering exceptional lodging services with attention to detail and a passion for guest satisfaction. Marriott International, the parent company, is globally recognized for its commitment to diversity, inclusion, and the growth of its associates, making it a premier employer in the hospitality industry. With a culture centered on innovation, respect, and excellence, the company welcomes candidates who are eager to contribute to a dynamic and guest-centric environment.

The role of Guest Experience Specialist at AC Hotels goes beyond the traditional scope of front desk duties. This full-time, non-management position is pivotal in shaping the overall guest experience, ensuring each visitor's stay is smooth, personalized, and memorable. The specialist is empowered with the autonomy to move freely throughout the hotel’s main areas, addressing operational needs while maintaining a "guest first" mindset. Responsibilities encompass a broad range of tasks such as processing guest requests, completing reports, assisting with meal service delivery, and providing local area highlights, all designed to integrate service seamlessly into the guest journey.

Physical activity is a core component of this position, requiring the specialist to be on their feet for extended periods and to engage in hands-on tasks including lifting, carrying, and moving objects up to 25 pounds. The role demands high standards of professionalism in personal appearance, communication, and adherence to company policies, including ensuring a safe workplace and protecting company assets. This position does not require prior supervisory experience, making it an excellent opportunity for individuals new to the hospitality industry or those seeking to grow within a supportive corporate environment.

AC Hotels prides itself on a culture that values attention to detail as the highest form of generosity, reflected in both the aesthetic and service delivered to guests. Family members (employees) are encouraged to embrace a global mindset, exhibit curiosity, and continuously seek ways to enhance the service experience. Marriott International fosters an inclusive atmosphere where diversity is celebrated and associates can develop their careers through meaningful opportunities. This position offers the chance to be part of a globally respected team and to contribute to crafting an authentic hospitality experience where every detail matters.