Guest Service Representative

AC Hotels, a member of Marriott International, is a global hospitality company dedicated to providing uniquely elegant experiences to travelers around the world. Known for its sophisticated design, attention to detail, and authentic hospitality, AC Hotels creates environments where guests feel welcomed and valued. Located in National Harbor, Maryland, this establishment is part of Marriott's reputable portfolio that emphasizes cultural richness, innovative service, and a commitment to diversity and inclusion. AC Hotels prides itself on fostering a workplace where associates can thrive and bring their best talents forward while supporting their overall well-being.

The Passenger Service Specialist role at AC Hotels is a dynamic, full-time, non-management position based at their Waterfront Street location. This position offers an hourly pay range of $22.20 to $26.15 and focuses on delivering unparalleled guest service that goes beyond the basic front desk duties. Service specialists at AC Hotels proactively engage in creating memorable guest experiences by attending to an extensive range of service needs throughout the guest’s stay. Their responsibilities span managing guest requests, serving quality food, completing necessary reports, and suggesting local events and attractions, solidifying the positive impression guests have of the hotel.

This role requires a versatile approach to service, as specialists frequently stand, sit, walk, and perform physical duties such as moving and lifting objects up to 25 pounds. It demands a commitment to upholding Marriott’s high standards of quality, professionalism, and safety at all times. Specialists contribute to a safe work environment by adhering strictly to company policies, safeguarding company assets, maintaining confidentiality, and ensuring a professional appearance and communication style.

Candidates will join a team that values ongoing learning, curiosity, and a passion for guest satisfaction. The work environment promotes a strong cultural blend that reflects the diversity and talent of its associates worldwide. AC Hotels fosters a culture where every team member plays a part in enhancing the guest experience through meticulous attention to detail and a desire to continuously improve. As part of Marriott International, associates have access to a wide range of benefits designed to support their personal and professional growth, enrich their well-being, and open doors to exciting career opportunities. Joining AC Hotels means becoming part of a global family where you can achieve your best work, find your purpose, collaborate with an incredible worldwide team, and become your best self.