Guest Service Representative

Barkers Hotel & Purrington Inn is a premier pet boarding facility located in Greenacres, Florida, specializing in providing exceptional care for dogs and cats. Known for its vibrant and energetic environment, Barkers Hotel & Purrington Inn offers comprehensive boarding, daycare, and grooming services tailored to meet the unique needs of every pet that comes through its doors. The establishment prides itself on maintaining a warm, welcoming atmosphere where pets feel safe and their owners feel confident in the quality of care provided. This pet care facility is committed to fostering a community of compassionate pet lovers and skilled professionals dedicated to the wellbeing of their animal guests. As a full-time employer, Barkers Hotel & Purrington Inn offers competitive pay and a comprehensive benefits package that includes medical, dental, and vision insurance, paid vacation and sick days, a 401(k) plan, and generous employee pet discounts.

The Front Desk Receptionist at Barkers Hotel & Purrington Inn is more than just a receptionist; this role is the heartbeat of the customer experience. As the first point of contact for pets and their humans, the Front Desk Receptionist is responsible for creating a positive and reassuring experience from the moment clients arrive. This person greets clients warmly, handles inquiries about services including boarding, daycare, and grooming, schedules reservations and appointments using the facility’s management software, and manages smooth check-in and check-out procedures. Additionally, the receptionist updates and maintains pet medical and vaccination records, ensuring all documentation is accurate and accessible.

Beyond client interaction, the role involves various administrative duties such as processing payments via cash, card, or digital means, issuing receipts, organizing client and pet records, and preparing necessary intake forms and boarding agreements. The receptionist also manages communication by responding to emails and inquiries promptly or forwarding them to the appropriate team member.

Supporting facility operations is another crucial component of the job. The receptionist communicates pet care details to the kennel and grooming staff, makes sure special needs related to medications, food, and temperament are clearly noted, and keeps the lobby clean, welcoming, and safe for both pets and people. The role also includes managing front-desk supplies and inventory for retail pet products.

Ideal candidates should possess excellent verbal and written communication skills, be highly organized, able to multitask effectively, and remain calm in a high-energy, fast-paced environment. Compassion, patience, reliability, punctuality, and a team-oriented attitude are essential traits. Physical requirements include being comfortable standing, walking, or sitting for extended periods, the ability to lift up to 40 pounds occasionally, and being okay with the typical sounds and activities of a pet boarding facility.

The schedule requires flexibility to work weekends, holidays, and peak business periods with shifts varying according to operational needs. Candidates should have a high school diploma or equivalent, with at least one year of receptionist or customer service experience preferred, ideally within a veterinary clinic, animal shelter, or pet care setting. Proficiency with scheduling software and basic Microsoft Office skills are a plus. Barkers Hotel & Purrington Inn is an Equal Opportunity Employer committed to diversity and inclusion, welcoming veterans and individuals with disabilities. This role promises a dynamic work environment for those passionate about animals and customer service, offering a rewarding opportunity to engage with pets and pet parents in a meaningful way.