Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Rick Hendrick Toyota Sandy Springs is a premier automotive dealership located at 6475 Roswell Rd NE, Atlanta, Georgia. As part of the reputable Hendrick Automotive Group, one of the largest and most trusted automotive retail groups in the United States, Rick Hendrick Toyota Sandy Springs prides itself on delivering exceptional customer service and a wide selection of new and pre-owned Toyota vehicles. The dealership focuses not only on sales but also on creating an outstanding customer experience through dedicated service, competitive pricing, and a knowledgeable team of automotive professionals.
Working at Rick Hendrick Toyota Sandy Springs means becoming part of a team committed to excellence, innovation, and community. The dealership embodies core values such as servant leadership, trust, respect, integrity, customer enthusiasm, accountability, and continuous improvement. These values shape the work environment and guide all interactions with customers and coworkers alike.
The Guest Services role at Rick Hendrick Toyota Sandy Springs is essential to maintaining the dealership's welcoming and professional atmosphere. This full-time position primarily involves managing the front desk and administrative responsibilities within the sales department, ensuring customers receive warm and efficient service from the moment they enter the showroom or call the dealership. The individual in this role will be tasked with creating a friendly and receptive environment for guests while performing a range of clerical and operational duties.
Key responsibilities include handling opening and closing procedures for Guest Services, answering phone calls professionally, directing inquiries to the correct department or person, managing multiple logs such as phone, loaner agreements, dealer plates, and gas cards, as well as producing daily performance and update reports. The role requires regular interaction with customers and internal teams such as the Guest Services Manager and Greeters to maintain seamless communication and enhance the guest experience.
Additionally, the Guest Services representative will engage with guests by offering refreshments and helping to maintain a clean and comfortable environment within the showroom and sales lot. The role also involves assisting with training new hires in Customer Management and consistently upholding customer satisfaction index standards set by the company.
This job does not have supervisory responsibilities but requires a reliable, organized individual with excellent interpersonal and communication skills. The position involves working scheduled shifts that may include evenings, weekends, and holidays, reflecting the dealership’s commitment to customer availability.
Candidates for this role should be proficient with Microsoft Office and adaptable to dealership management software and web-based applications. Having a valid driver’s license and an automobile salesperson license are beneficial, as well as previous customer service experience in relevant fields such as automotive, business, or information technology.
Working at Rick Hendrick Toyota Sandy Springs is an opportunity to grow professionally in a supportive environment dedicated to servant leadership and a passion for winning. Employees are encouraged to embody the company’s core values through their everyday tasks, contributing to an outstanding customer experience in a dynamic and exciting automotive retail setting.
Working at Rick Hendrick Toyota Sandy Springs means becoming part of a team committed to excellence, innovation, and community. The dealership embodies core values such as servant leadership, trust, respect, integrity, customer enthusiasm, accountability, and continuous improvement. These values shape the work environment and guide all interactions with customers and coworkers alike.
The Guest Services role at Rick Hendrick Toyota Sandy Springs is essential to maintaining the dealership's welcoming and professional atmosphere. This full-time position primarily involves managing the front desk and administrative responsibilities within the sales department, ensuring customers receive warm and efficient service from the moment they enter the showroom or call the dealership. The individual in this role will be tasked with creating a friendly and receptive environment for guests while performing a range of clerical and operational duties.
Key responsibilities include handling opening and closing procedures for Guest Services, answering phone calls professionally, directing inquiries to the correct department or person, managing multiple logs such as phone, loaner agreements, dealer plates, and gas cards, as well as producing daily performance and update reports. The role requires regular interaction with customers and internal teams such as the Guest Services Manager and Greeters to maintain seamless communication and enhance the guest experience.
Additionally, the Guest Services representative will engage with guests by offering refreshments and helping to maintain a clean and comfortable environment within the showroom and sales lot. The role also involves assisting with training new hires in Customer Management and consistently upholding customer satisfaction index standards set by the company.
This job does not have supervisory responsibilities but requires a reliable, organized individual with excellent interpersonal and communication skills. The position involves working scheduled shifts that may include evenings, weekends, and holidays, reflecting the dealership’s commitment to customer availability.
Candidates for this role should be proficient with Microsoft Office and adaptable to dealership management software and web-based applications. Having a valid driver’s license and an automobile salesperson license are beneficial, as well as previous customer service experience in relevant fields such as automotive, business, or information technology.
Working at Rick Hendrick Toyota Sandy Springs is an opportunity to grow professionally in a supportive environment dedicated to servant leadership and a passion for winning. Employees are encouraged to embody the company’s core values through their everyday tasks, contributing to an outstanding customer experience in a dynamic and exciting automotive retail setting.
Job Requirements
- High school diploma or GED
- up to 3 years of relevant work experience preferred
- previous customer service experience
- excellent interpersonal and communication skills
- intermediate Microsoft Office skills
- ability to learn dealership management software
- strong organizational skills
- regular and predictable attendance
- ability to work evenings, weekends, and holidays
- ability to walk, stand, and sit for extended periods
- ability to handle frequent clerical and administrative work
- ability to follow instructions
- commitment to upholding company core values
Job Qualifications
- High school diploma or GED
- previous customer service experience desired
- excellent interpersonal skills
- strong communication skills
- organizational skills
- intermediate skills in Microsoft Office
- ability to learn dealership management system and web-based applications
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- valid driver’s license preferred
- automobile salesperson license preferred
Job Duties
- Performs opening and closing Guest Services procedures
- answers incoming phone calls in a courteous, prompt, and professional manner
- directs phone calls to the appropriate person
- takes accurate messages
- directs customers to the appropriate person or department
- manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- tracks and filters all incoming calls and takes messages
- communicates effectively with Guest Services Manager and Greeters
- reconciles and updates data entry with dealership software
- produces daily reports including Daily Update and Performance Metric reports
- walks around the showroom hourly to offer refreshments to guests
- provides a warm, positive and happy environment for guests, their children and teammates
- helps maintain a clean and comfortable environment
- provides new hire customer management training when requested
- maintains CSI at or above company standards
- maintains an organized, clean and safe work area
- participates in required training
- records all hours worked accurately
- follows safeguards rules and regulations
- demonstrates the company’s core values
- complies with company policies and procedures
- observes all safety rules and regulations
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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