Guest Service Representative

Residence Inn by Marriott Newark Elizabeth/Liberty International Airport is part of the globally recognized Marriott International portfolio, known for its exceptional hospitality standards and commitment to guest satisfaction. This hotel is designed with the modern traveler in mind, offering spacious suites equipped with full kitchens and all the conveniences of home, making it ideal for long-stay guests. The Residence Inn brand prides itself on a service culture that is warm, welcoming, and focused on meeting the unique needs of each guest, whether they are traveling for business or leisure. Marriott International is a leader in the hospitality industry and is dedicated to providing a workplace where employees can grow, belong, and thrive within an inclusive and diverse environment.

The Front Desk Agent role at Residence Inn by Marriott Newark Elizabeth/Liberty International Airport involves a wide range of critical responsibilities focused on delivering exceptional guest experiences. This is a full-time, non-management position with competitive hourly pay ranging from $24.84 to $27.60. The Front Desk Agent is the first point of contact for guests, tasked with organizing, confirming, processing, and conducting all guest check-ins and check-outs efficiently and professionally. This role requires handling room reservations, changes, requests, cancellations, and securely managing payment transactions including verifying and adjusting billing. The agent activates room keys, processes guest requests, and ensures smooth communication throughout the property by relaying messages and printing contingency guest lists for emergency records.

Moreover, the Front Desk Agent provides guests with detailed information about room features, hotel amenities, services, hours of operation, and local attractions to enhance their stay. There is an emphasis on resolving any outstanding issues promptly while maintaining accurate records through daily reports and log reviews. Cash handling duties include counting and securing the bank at the start and end of shifts, processing various payment types, and providing change as needed.

The ideal candidate for this role will uphold all company policies and procedures, maintain a professional appearance, demonstrate excellent communication skills, and foster positive relationships with both guests and team members. Safety and confidentiality are paramount, as is compliance with quality assurance expectations. The role also entails physical activities such as standing, sitting, walking for extended periods, and handling light objects. Beyond technical skills, the ability to assist guests with disabilities and provide genuine appreciation and care to every visitor is essential.

Residence Inn by Marriott is deeply committed to equal employment opportunities, valuing diversity, and creating an environment where every associate’s unique background and talent are celebrated. Employees have access to comprehensive health care and retirement benefits, paid time off including sick leave, life and disability insurance, and other wellness programs. Working at Residence Inn offers the chance to be part of an amazing global team where professionalism meets a genuine culture of service and support, providing the perfect environment to grow and become your best self.