Guest Service Representative

Hampton Inn & Home2 Suites CSUS is a well-established hospitality company known for providing comfortable and welcoming lodging experiences to travelers. As part of the globally recognized Hilton brand, the hotels uphold high standards of customer service, cleanliness, and amenities to ensure guest satisfaction. Whether you're seeking a short stay or an extended visit, Hampton Inn & Home2 Suites CSUS offers a blend of quality, comfort, and convenience that travelers appreciate. The hotels operate with a focus on creating a friendly environment for guests and supporting their needs with professional, efficient service.

The company is currently hiring for the position of Guest Service Representative / Front Desk Agent, available in both full-time and part-time capacities, with shifts spanning mornings, evenings, and overnight hours. The hourly wage ranges from $16.90 to $19.50 depending on experience, offering a competitive salary for the hospitality sector.

As a Guest Service Representative / Front Desk Agent at Hampton Inn & Home2 Suites CSUS, you will serve as the primary point of contact for guests throughout their stay. This role is crucial as it helps create the first and last impression of the hotel experience. The position demands a reliable, guest-oriented individual who thrives in a fast-paced environment and values teamwork and professionalism. You will be responsible for managing front desk operations, including greeting guests, managing reservations, addressing inquiries, and processing payments with accuracy and courtesy.

The role goes beyond basic front desk functions to include fostering communication between guests and hotel departments like housekeeping and maintenance. Ensuring the lobby and front desk are clean, organized, and aligned with brand standards is part of maintaining a welcoming environment. The job also involves maintaining records, adhering to hotel policies, and consistently supporting the overall mission of guest satisfaction.

Additional benefits of working here include consistent scheduling, paid training to support your skill development, and opportunities for career growth within the Hilton brand. Team member travel discounts are also offered, adding value for employees who enjoy exploring other locations or traveling with family and friends.

This position is suitable for people who have previous customer service experience but not necessarily hotel experience, as full training is provided for the right candidate. Strong communication skills and a positive attitude are critical for success in this role, along with reliability and punctuality. Flexible scheduling makes this job particularly attractive for students or individuals seeking part-time work.

Working in this role involves physical activity such as standing or walking throughout the shift, reflecting the dynamic nature of hospitality work. Hampton Inn & Home2 Suites CSUS is committed to fostering an inclusive environment and providing reasonable accommodations for all employees, encouraging qualified applicants to apply regardless of any accommodations needed.

Joining Hampton Inn & Home2 Suites CSUS means becoming part of a team dedicated to enhancing the guest experience and contributing positively to the hotel’s smooth daily operations. It’s an excellent opportunity for those looking to build a career in the hospitality industry or develop their customer service skills in a supportive and growth-oriented environment.