Guest Service Representative

The Sheraton Grand Sacramento Hotel is a distinguished full-service hotel located in the heart of Sacramento, California. As part of the globally recognized Marriott International portfolio, Sheraton Grand combines a rich heritage of hospitality with a contemporary approach to guest services. Since 1937, Sheraton has been known as a place where people gather to connect, relax, and enjoy exceptional lodging experiences. The hotel's prime location at 1230 J Street offers guests easy access to local attractions, business districts, and cultural sites, making it a preferred choice for both business and leisure travelers.

Sheraton Grand Sacramento prides itself on delivering warm, professional, and personalized guest service guided by the Marriott commitment to quality assurance and guest satisfaction. The hotel offers a wide range of amenities and services designed to meet the needs of modern travelers, including comfortable accommodations, dining options, event spaces, and attentive staff dedicated to creating memorable stays. As part of the Sheraton brand, the hotel is committed to fostering an inclusive environment that embraces diverse cultures, talents, and experiences of all associates. This commitment is reflected in their equal opportunity employment policies and focus on creating a workplace where all employees feel welcome and valued.

The Front Desk Agent role at Sheraton Grand Sacramento is a full-time, non-management position offering an hourly wage of $22.35. This role is essential to the hotel's guest experience, serving as the first point of contact for all arriving and departing guests. The Front Desk Agent is responsible for organizing, confirming, processing, and conducting guest check-ins and check-outs efficiently and accurately. They handle important functions such as room reservations, requests, changes, cancellations, and securing payments while verifying and adjusting billing as needed. The position requires meticulous attention to detail in activating and filing room keys, processing all guest requests, relaying messages, and printing contingency lists to maintain safety records in case of emergencies.

Beyond transactional duties, the Front Desk Agent serves as a critical information source, providing guests with detailed explanations of room features, directions, and information about property amenities, services, hours of operation, and local attractions. The role also involves proactive follow-up on outstanding requests or issues from previous shifts to ensure complete resolution. Daily operational tasks include running and reviewing reports and logs, completing cashier and closing reports, and managing cash handling responsibilities such as counting the bank at shift start and end and securing it safely.

The Front Desk Agent must also adhere strictly to all company policies and procedures, including safety protocols, professional appearance standards, confidentiality of proprietary information, and asset protection. They play an active role in fostering positive guest relations by welcoming and acknowledging guests according to company standards, anticipating and addressing service needs, assisting guests with disabilities, and providing genuine appreciation. Professional communication and teamwork are key components of the position, as it requires clear telephone etiquette and cooperation with colleagues to achieve common operational goals. The job demands physical stamina to stand, sit, or walk for extended periods and the ability to handle objects weighing up to 10 pounds.

In joining Sheraton Grand Sacramento as a Front Desk Agent, employees become part of a global community known for its rich culture and dedication to hospitality excellence. They contribute to Sheraton's mission to be 'The World's Gathering Place' by helping create an inviting and memorable environment for every guest. This role offers an exciting opportunity for candidates seeking to advance their career in the hotel and guest services industry within a supportive and dynamic company culture.