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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.35
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
The Sheraton Grand Sacramento Hotel is a distinguished full-service hotel located in the heart of Sacramento, California. As part of the globally recognized Marriott International portfolio, Sheraton Grand combines a rich heritage of hospitality with a contemporary approach to guest services. Since 1937, Sheraton has been known as a place where people gather to connect, relax, and enjoy exceptional lodging experiences. The hotel's prime location at 1230 J Street offers guests easy access to local attractions, business districts, and cultural sites, making it a preferred choice for both business and leisure travelers.
Sheraton Grand Sacramento prides itself on delivering warm, ... Show More
Sheraton Grand Sacramento prides itself on delivering warm, ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a similar role preferred
- strong communication skills
- basic computer proficiency
- cash handling capability
- ability to stand, sit, or walk for extended periods
- ability to lift and carry up to 10 pounds
- adherence to company policies and procedures
- availability to work full-time including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or guest services preferred
- strong communication and interpersonal skills
- ability to operate hotel computer systems and software
- cash handling experience
- problem-solving abilities
- customer service orientation
- knowledge of local area and hotel amenities
- ability to work flexible hours including weekends and holidays
- professional appearance and demeanor
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify or adjust billing
- activate and file room keys
- process all guest requests and relay messages
- print contingency lists for emergency records
- identify and explain room features to guests
- provide information on property amenities, services, hours, and local areas of interest
- follow up on outstanding requests or problems
- run and review daily reports and logs
- complete cashier and closing reports
- accept and record wake-up call requests
- count and secure bank at beginning and end of shift
- process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- notify Loss Prevention/Security of any guest reports of theft
- follow company policies and procedures
- report accidents, injuries, and unsafe conditions
- maintain professional appearance
- protect company assets
- welcome and acknowledge guests
- address guests’ service needs
- assist individuals with disabilities
- speak clearly and professionally
- answer telephones with proper etiquette
- develop positive working relationships
- support team goals
- comply with quality assurance standards
- perform physical duties as required
- perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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