Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.50 - $1.00
Work Schedule
Flexible
Benefits
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Pilot Flying J is a leading company dedicated to enhancing the experiences of travelers and drivers throughout the country. With a vast network of over 750 retail locations, it holds the distinction of being the largest operator of travel centers and plazas nationwide. This company prides itself on delivering exceptional service and creating a welcoming atmosphere for every customer who walks through its doors. The commitment to quality, convenience, and customer satisfaction makes Pilot Flying J a trusted name in the travel center industry.
Pilot Flying J's Knoxville Campus is currently seeking a high-energy Guest Services Representative. This role is a vital part of the Guest Services department, serving as the primary point of contact and the face of the company in responding to all incoming communications including phone calls and emails. The position demands a problem-solver who is passionate about making a positive impact on customers’ days by providing a superior guest experience. The Guest Services Representative at Pilot Flying J Knoxville will be expected to exhibit extensive knowledge about the travel centers, adeptly use internal software, and be an enthusiastic advocate who supports and energizes both guests and team members.
This role is designed for a dynamic individual who thrives in a fast-paced, customer-facing environment and who excels at resolving issues while maintaining a friendly and professional demeanor. As the heartbeat of the Guest Services team, the successful candidate will manage incoming inquiries with efficiency and empathy, ensuring that each interaction is handled with care and professionalism. The role includes taking parking reservations, processing payments, staying updated with company policies and procedures, and modeling behaviors that foster a strong company culture and customer loyalty.
The position is based on-site at the Knoxville Campus, emphasizing the importance of being present and available for effective communication with guests and internal teams. This is a full-time, hourly role starting at a competitive rate of $16.50 per hour. Beyond the hourly wage, Pilot Flying J offers comprehensive benefits designed to support employees’ well-being and professional growth, including medical, dental, and vision insurance plans, 401(k) matching, employee fuel discounts, tuition reimbursement, and more. Pilot Flying J values its employees by promoting a positive work environment and offering perks such as flexible scheduling, a well-equipped onsite gym, and a cafeteria.
If you are passionate about guest services and are looking for a company that appreciates your enthusiasm and dedication, Pilot Flying J's Guest Services Representative role at the Knoxville Campus may be the perfect opportunity. In this role, you will be an essential part of a vibrant team dedicated to providing outstanding service and creating memorable guest experiences at one of the nation’s foremost travel centers.
Pilot Flying J's Knoxville Campus is currently seeking a high-energy Guest Services Representative. This role is a vital part of the Guest Services department, serving as the primary point of contact and the face of the company in responding to all incoming communications including phone calls and emails. The position demands a problem-solver who is passionate about making a positive impact on customers’ days by providing a superior guest experience. The Guest Services Representative at Pilot Flying J Knoxville will be expected to exhibit extensive knowledge about the travel centers, adeptly use internal software, and be an enthusiastic advocate who supports and energizes both guests and team members.
This role is designed for a dynamic individual who thrives in a fast-paced, customer-facing environment and who excels at resolving issues while maintaining a friendly and professional demeanor. As the heartbeat of the Guest Services team, the successful candidate will manage incoming inquiries with efficiency and empathy, ensuring that each interaction is handled with care and professionalism. The role includes taking parking reservations, processing payments, staying updated with company policies and procedures, and modeling behaviors that foster a strong company culture and customer loyalty.
The position is based on-site at the Knoxville Campus, emphasizing the importance of being present and available for effective communication with guests and internal teams. This is a full-time, hourly role starting at a competitive rate of $16.50 per hour. Beyond the hourly wage, Pilot Flying J offers comprehensive benefits designed to support employees’ well-being and professional growth, including medical, dental, and vision insurance plans, 401(k) matching, employee fuel discounts, tuition reimbursement, and more. Pilot Flying J values its employees by promoting a positive work environment and offering perks such as flexible scheduling, a well-equipped onsite gym, and a cafeteria.
If you are passionate about guest services and are looking for a company that appreciates your enthusiasm and dedication, Pilot Flying J's Guest Services Representative role at the Knoxville Campus may be the perfect opportunity. In this role, you will be an essential part of a vibrant team dedicated to providing outstanding service and creating memorable guest experiences at one of the nation’s foremost travel centers.
Job Requirements
- high school diploma or equivalent certification
- ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- ability to handle difficult issues and complaints while exemplifying guest service
- problem solving skills
- written and verbal communication skills
- ability to adapt to change and willingness to take on new tasks
- strong interpersonal skills
Job Qualifications
- high school diploma or equivalent certification
- experience in retail operations or call center preferred
- intermediate Microsoft Office skills
- bi-lingual in Spanish preferred but not required
- ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- ability to handle difficult issues and complaints while exemplifying guest service
- problem solving skills
- written and verbal communication skills
- strong guest service skills and the ability to exhibit empathy
- ability to adapt to change and willingness to take on new tasks
- strong interpersonal skills
- champion change
- demonstrate a passion for delivering a positive customer experience
- demonstrate professionalism and expertise in an ever-changing environment
Job Duties
- respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
- accept parking reservations and process payment for various services offered
- maintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the company
- maintain knowledge of all services offered at company Travel Centers
- maintain working knowledge of all company software aligned with guest or team member needs
- model behaviors that support the company’s common purpose
- ensure guests and team members are supported at the highest level
- ensure all activities are in compliance with rules, regulations, policies and procedures
- complete other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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