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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $33.95
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
wellness programs
Community Involvement Opportunities
recognition programs
Job Description
The Ritz-Carlton Los Angeles is a prestigious luxury hotel located at 900 W Olympic Blvd, Los Angeles, California. It is part of Marriott International's portfolio of world-renowned hotels and is celebrated for delivering an exceptional guest experience that combines elegance, impeccable service, and attention to detail. The Ritz-Carlton brand is synonymous with luxury hospitality, catering to discerning travelers who seek both comfort and excellence during their stays. With over 100 award-winning hotels worldwide, The Ritz-Carlton maintains its reputation as a global leader in the luxury hotel sector by consistently setting and surpassing industry standards.
As a member of The Ritz-... Show More
As a member of The Ritz-... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Ability to stand, sit, or walk for long periods
- Ability to lift or move items weighing up to 10 pounds without assistance
- Strong interpersonal and communication skills
- Willingness to work full-time onsite
- Availability to work flexible hours including weekends and holidays
- Commitment to uphold quality and service standards
Job Qualifications
- High school diploma or equivalent
- Experience in guest services or hospitality preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy
- Basic knowledge of billing and cash handling processes
- Ability to provide exceptional customer service with a warm and friendly demeanor
Job Duties
- Organize, confirm and process guest check-in and check-out and adapt according to changes
- Ensure payments and verify and adjust billing as necessary
- Provide guests with room and hotel information, directions, amenities and local points of interest
- Prepare daily reports and review communication for next shift staff
- Complete cashier and closing reports and count cash accurately at the end of each shift
- Accept and log wake-up calls and inform appropriate departments
- Communicate emergencies, lost items or theft cases to authorities or security
- Maintain contingency lists for emergencies and relay necessary messages
Job Criteria
Experience
No experience required
Job Location
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