Guest Service Representative

The Ritz-Carlton Los Angeles is a prestigious luxury hotel located at 900 W Olympic Blvd, Los Angeles, California. It is part of Marriott International's portfolio of world-renowned hotels and is celebrated for delivering an exceptional guest experience that combines elegance, impeccable service, and attention to detail. The Ritz-Carlton brand is synonymous with luxury hospitality, catering to discerning travelers who seek both comfort and excellence during their stays. With over 100 award-winning hotels worldwide, The Ritz-Carlton maintains its reputation as a global leader in the luxury hotel sector by consistently setting and surpassing industry standards.

As a member of The Ritz-Carlton team, you will be contributing to creating unforgettable memories for guests. The brand's philosophy centers around its "Gold Standards," which include the employee promise, credo, and the principles of exceptional service. The culture nurtures creativity, kindness, and compassion, empowering employees to deliver unique and personalized service to every guest. By joining The Ritz-Carlton, you will be part of a professional environment that values your personality, ideas, and efforts, while offering many opportunities for personal growth and career advancement within Marriott International.

This role is a full-time, non-management position in the Rooms & Guest Services Operations category. The position is onsite at the Los Angeles property and involves direct engagement with guests to ensure their experience is welcoming, comfortable, and seamless. Compensation starts at $27.16 per hour with increments to $30.56 after 9 months and $33.95 after 18 months of employment, reflecting the hotel's commitment to rewarding and retaining dedicated team members.

Your primary responsibility will be to manage guest check-in and check-out efficiently while maintaining the highest standards of hospitality and accuracy in billing. You will greet guests warmly, provide them with relevant information about the hotel facilities, local points of interest, and ensure their needs are anticipated and met. This role involves handling cash and reconciliation duties at the end of each shift, maintaining contingency lists for emergencies, and communicating effectively with hotel departments and security in case of incidents or special requests.

The Ritz-Carlton Los Angeles values collaboration and teamwork, offering a supportive work environment with motivating leadership. Employees benefit from wellness programs, community involvement opportunities, discounts on hotel rooms, gifts, food and beverages, and recognition programs that foster a positive and rewarding work culture. The hotel emphasizes equal opportunity employment and inclusivity, encouraging employees to be authentic and appreciated for their unique contributions.

Working in this role requires professionalism, attention to detail, a welcoming attitude, and a willingness to stand, sit, or walk for extended periods while performing various operational tasks. Joining The Ritz-Carlton means becoming part of a global family known for excellence in luxury hospitality and dedicated to making every guest feel at home while fostering the best version of yourself in your career journey.