Guest Service Representative

Courtyard by Marriott Detroit Downtown is part of the globally recognized Marriott International brand, renowned for delivering exceptional hospitality and memorable experiences to travelers worldwide. Located at 333 E Jefferson Ave, Detroit, Michigan, this hotel caters to a diverse array of guests including business travelers and tourists seeking modern amenities and superior service. Marriott International prides itself on fostering a welcoming environment that values diversity and inclusivity, encouraging employees to embrace their unique talents and cultural backgrounds. This commitment creates a dynamic workplace where associates are empowered to grow both personally and professionally within the hospitality industry.

The Courtyard brand, specifically designed with business travelers in mind, offers a comfortable, efficient, and enjoyable stay experience characterized by thoughtful design, practical amenities, and attentive service. At Courtyard by Marriott Detroit Downtown, the focus is on creating a seamless and personalized guest experience that elevates every stay. This location is seeking to hire a part-time Front Desk Associate who will play a critical role in delivering this exceptional service at the front lines of guest interaction. The role is non-management and offers a competitive pay rate of $21.78 per hour, appealing to individuals eager to engage with guests and contribute positively to the hotel’s vibrant team environment.

As a Front Desk Associate, the successful candidate will be responsible for managing all aspects of guest interactions from check-in to check-out, handling room reservations, and addressing any guest inquiries or requests to ensure complete satisfaction. This position requires an individual who can maintain professionalism, keen attention to detail, and strong communication skills to support the high standard of Marriott’s service promise. Responsibilities involve processing payments securely, managing billing adjustments, activating and issuing room keys, and coordinating with other hotel departments to promptly resolve any guest concerns. The associate will also be responsible for logging guest data, maintaining security protocols, and delivering information about the hotel's amenities, local attractions, and operational hours, significantly enhancing the guest experience.

Attention to safety, confidentiality, and company policies is paramount, as is the emphasis on teamwork and positive guest engagement. This role offers an opportunity for associates to be part of a globally respected brand while developing skills in customer service, hospitality operations, and conflict resolution. Courtyard by Marriott Detroit Downtown invites motivated individuals who enjoy interacting with diverse guests and colleagues, value a supportive work culture, and seek growth within the hotel industry to apply for this part-time position. Joining this team means becoming part of a rich heritage of hospitality excellence, contributing to memorable guest experiences, and growing within the Marriott International family.