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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.78
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
flexible scheduling
Job Description
Courtyard by Marriott Detroit Downtown is part of the globally recognized Marriott International brand, renowned for delivering exceptional hospitality and memorable experiences to travelers worldwide. Located at 333 E Jefferson Ave, Detroit, Michigan, this hotel caters to a diverse array of guests including business travelers and tourists seeking modern amenities and superior service. Marriott International prides itself on fostering a welcoming environment that values diversity and inclusivity, encouraging employees to embrace their unique talents and cultural backgrounds. This commitment creates a dynamic workplace where associates are empowered to grow both personally and professionally within the hospitality industry.
The Courtyard brand,... Show More
The Courtyard brand,... Show More
Job Requirements
- Open availability
- ability to stand, sit, or walk for extended periods
- capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- willingness to adhere to company policies and procedures
- ability to maintain confidentiality
- good communication skills
- experience or willingness to learn guest service techniques
- part-time employment eligibility
Job Qualifications
- High school diploma or equivalent
- experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- proficiency in handling payment processing and billing systems
- ability to multitask in a fast-paced environment
- basic computer skills
- professional appearance and demeanor
- ability to work in a team and support common goals
- problem-solving and conflict resolution skills
Job Duties
- Organize, confirm, process, and conduct all guest check-ins/check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify billing adjustments
- activate and file room keys
- process guest requests and relay messages
- print contingency guest lists for emergency records
- explain room features and provide directions and hotel information
- follow up and resolve outstanding guest issues
- run and review daily reports and logs
- complete cashier and closing reports
- accept and record wake-up calls
- count and secure cash bank at shift start and end
- process all payment types and provide change
- notify Loss Prevention/Security of theft reports
- follow company policies and maintain safety standards
- uphold professional appearance and confidentiality
- welcome guests and anticipate service needs
- assist guests with disabilities
- communicate professionally by phone and in person
- develop positive working relationships and support team goals
- comply with quality assurance standards
- perform physical duties like standing, sitting, walking, and handling objects up to 10 pounds
- perform other reasonable duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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