Guest Service Representative

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Mid-Continent Hospitality is a renowned hotel management and hospitality service company known for delivering exceptional guest experiences across its portfolio of properties. With a commitment to excellence and a passion for creating memorable stays, Mid-Continent Hospitality operates a variety of hotels that emphasize quality service, comfort, and attention to detail. The company focuses on fostering a welcoming atmosphere for guests through well-trained staff, efficient hotel operations, and adherence to high standards in appearance and service protocols. As a respected leader in the hospitality industry, Mid-Continent Hospitality ensures that every aspect of a guest's stay is handled professionally with an emphasis... Show More

Job Requirements

High school diploma or equivalent
Ability to multi-task and handle stressful situations effectively
Experience in hotel or related field preferred
Positive and upbeat personality with a strong desire to deliver outstanding customer service
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to maintain composure and objectivity under pressure
Effective listening and communication skills
Ability to stand during entire shift
Light physical work involving lifting up to 20 pounds occasionally

Job Qualifications

High school diploma or equivalent
College course work in related field helpful
Experience in a hotel or a related field helpful
Positive and upbeat personality
Ability to multi-task
Detail-oriented
Strong problem-solving skills
Effective communication skills
Ability to maintain composure under pressure
Familiarity with hospitality terminology and standard operating procedures

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations
Always maintain a friendly and warm demeanor
Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards
Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquiries about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurant, transportation, entertainment, etc.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel
Follow all Mid-Continent Hospitality credit policies
Be aware of all rates, packages and special promotions
be familiar with all in-house groups
be aware of closed-out and restricted dates
Obtain all necessary information when making room reservations and follow the rate quoting scenario
Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully understand and be able to operate all relevant aspects of the front desk computer system
Always use proper two-way radio etiquette when communicating with other employees
Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees
Maintain compliance with all company policies and procedures
Perform related duties as assigned by supervisor

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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