Guest Service Representative

W New York - Times Square, located at 1567 Broadway, New York, New York, is part of the prestigious W Hotels brand under Marriott International, one of the world’s leading hospitality companies. Known for its vibrant and sophisticated atmosphere, W Hotels redefines luxury and innovation in the hotel industry. With a commitment to providing exceptional guest experiences and fostering a culture of curiosity and creativity, W New York - Times Square offers a dynamic work environment where employees can grow both personally and professionally. The hotel is situated in the heart of Manhattan, offering guests easy access to the city's iconic attractions, entertainment, and business hubs, making it a preferred destination for travelers from around the world.

The Front Desk Agent position at W New York - Times Square is a full-time, non-management role offering competitive pay ranging from $30.00 to $33.00 per hour. This role is pivotal in delivering outstanding guest services by managing all aspects of guest check-ins and check-outs, handling room reservations, and addressing guest requests efficiently. The Front Desk Agent acts as the first point of contact for guests, providing a warm welcome and comprehensive information about the hotel's amenities, services, and the surrounding area to enhance the guest experience.

This position requires a professional who is detail-oriented, capable of managing multiple tasks simultaneously, and committed to upholding the high standards of W Hotels and Marriott International. Essential duties include processing payments, verifying billing accuracy, issuing and filing room keys, printing contingency lists for emergency records, and resolving guest issues promptly. The role also involves maintaining communication with various hotel departments to ensure seamless operations and guest satisfaction.

Candidates must demonstrate excellent communication skills, both in person and over the phone, and exhibit a friendly, helpful demeanor that aligns with the welcoming ethos of W Hotels. The ability to stand, sit, or walk for extended periods and the physical capability to handle objects weighing up to 10 pounds are also necessary. Importantly, the Front Desk Agent must uphold confidentiality, protect company assets, and adhere to all safety and company policies.

W Hotels prides itself on an inclusive work environment that values diversity and personal growth. The company encourages individuals who are original, innovative, and forward-thinking to join their team and contribute to the brand's mission to Ignite Curiosity, Expand Worlds. At W New York - Times Square, employees find opportunities to do their best work, connect with a global community, and become the best version of themselves through continuous learning and collaboration. This role not only offers a chance to build a career in the hospitality industry but also to be part of a brand that values creativity, excellence, and a passion for exceptional guest experiences.