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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $30.00 - $33.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Uniform allowance
Job Description
W New York - Times Square, located at 1567 Broadway, New York, New York, is part of the prestigious W Hotels brand under Marriott International, one of the world’s leading hospitality companies. Known for its vibrant and sophisticated atmosphere, W Hotels redefines luxury and innovation in the hotel industry. With a commitment to providing exceptional guest experiences and fostering a culture of curiosity and creativity, W New York - Times Square offers a dynamic work environment where employees can grow both personally and professionally. The hotel is situated in the heart of Manhattan, offering guests easy access to the city's... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to speak English clearly and professionally
- Strong communication skills
- Ability to stand sit or walk for extended periods
- Ability to lift carry push pull objects up to 10 pounds without assistance
- Availability to work full time including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency with computer systems and hotel management software
- Professional appearance and demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations
- Secure payment verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest
- Follow up on any outstanding requests or problems from the previous day and are resolved
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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