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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $30.45 - $31.45
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development programs
wellness programs
Job Description
The Westin Copley Place Boston, located at 10 Huntington Ave, Boston, Massachusetts, is part of the Marriott International family of hotels, renowned globally for its exceptional guest services and luxurious accommodations. This prestigious hotel operates within the hospitality industry, focusing on offering guests a premier experience that blends comfort, wellness, and outstanding service. Marriott International, as an employer, is committed to diversity, equality, and inclusion, ensuring a supportive work environment for all associates. The Westin brand emphasizes wellness, encouraging both guests and associates to embrace practices that promote health and well-being, making it a unique and progressive workplace in the... Show More
Job Requirements
- High school diploma or equivalent
- flexible shift availability preferred
- front desk or customer service experience preferred
- ability to stand, sit, or walk for extended periods
- capability to handle objects up to 10 pounds without assistance
- ability to communicate clearly and professionally
- adherence to dress code and company policies
Job Qualifications
- High school diploma or equivalent
- prior experience in front desk or customer service preferred
- strong communication and interpersonal skills
- ability to handle financial transactions accurately
- proficiency with computer systems and reporting
- ability to work flexible shifts
- customer-oriented mindset
- team player with a professional demeanor
Job Duties
- Organize and process guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify billing accuracy
- activate and file room keys
- process guest requests and relay messages
- print contingency lists for emergency records
- provide guests with information on room features, amenities, and local attractions
- follow up on unresolved guest issues
- run and review daily reports and logs
- complete cashier and closing reports
- accept and manage wake-up call requests
- count and secure cash bank at shift changes
- process payments, adjustment vouchers, and miscellaneous charges
- notify security of any guest reports of theft
- comply with company policies and safety procedures
- maintain professional appearance
- welcome and assist guests according to company standards
- communicate clearly and professionally
- develop and maintain positive working relationships
- stand, sit, or walk for extended periods
- perform other duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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