Guest Service Representative

SpringHill Suites by Marriott New York Midtown Manhattan is part of the globally recognized Marriott International family, a leader in the hospitality industry known for exceptional service and quality accommodations. Marriott International operates a broad portfolio of hotels that cater to a variety of traveler needs, from leisure to business. SpringHill Suites provides an upscale yet relaxed environment, offering spacious suites ideal for families needing more room and business travelers who require a clear distinction between work and rest. The hotel complements its offerings with amenities such as complimentary breakfast, pools in most locations, and a market serving wine and beer, making it a favorite choice for diverse guest profiles. Located in the bustling Midtown Manhattan area, this property is perfectly positioned for guests to explore the vibrant city life or conduct business efficiently.

The Full-Time Front Desk Agent role at SpringHill Suites by Marriott New York Midtown Manhattan is a vital non-management position that serves as the first point of contact for guests, ensuring their experience begins positively and continues smoothly throughout their stay. The role demands excellent organizational skills, attention to detail, and a friendly yet professional demeanor. Responsibilities include organizing, confirming, processing, and conducting guest check-ins and check-outs. The agent manages room reservations, guest requests, changes, and cancellations with precision, while securely handling payments and billing adjustments. Additional duties include activating and filing room keys, printing contingency lists for emergency records, and providing guests with information about room features, property amenities, services, and local attractions.

This position also emphasizes proactive problem solving by addressing and resolving outstanding requests or issues from previous days, running daily reports and logs, and completing cashier and closing reports via the computer system. The Front Desk Agent must effectively communicate guest wake-up call requests to appropriate departments and handle bank counts at the beginning and end of shifts, safeguarding company assets and financial integrity. The role requires adherence to all company policies and procedures, reporting any accidents or unsafe conditions, maintaining a professional appearance, and protecting confidential information.

Exemplary guest service skills are paramount, including welcoming guests warmly, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation upon departure. The agent must use clear and professional communication, whether in person or via telephone, and cultivate positive working relationships with colleagues to support team goals. Compliance with quality assurance standards and the physical ability to perform tasks such as standing, sitting, walking for extended periods, and handling objects weighing up to 10 pounds is also expected. The role offers a dynamic environment where employees can grow and contribute to creating memorable guest experiences.

Marriott International commits to fostering an inclusive and diverse workplace where all associates feel valued. The company champions equal opportunity employment and actively promotes a culture that respects diverse backgrounds and perspectives. Joining SpringHill Suites by Marriott means being part of a global team passionate about excellence in hospitality, personal development, and delivering outstanding guest experiences. The hourly pay range for this position is $32.03 to $42.70, reflecting the importance Marriott places on attracting and retaining quality talent in a competitive industry. If you are enthusiastic about hospitality, dedicated to guest satisfaction, and eager to be part of a supportive team, this opportunity at SpringHill Suites by Marriott New York Midtown Manhattan offers a fulfilling career path within one of the world’s leading hotel companies.