Guest Service Receptionist

The City of New Brighton is a well-established and reputable municipal government entity dedicated to serving the community through various departments and services, including the Parks and Recreation Department. New Brighton is known for its commitment to providing high-quality public services, fostering an inclusive and supportive environment for both residents and employees. The city values innovation, excellence, optimism, and connection, which are integral to its organizational culture. Employees are expected to embody these core values by delivering excellent service, maintaining positive relationships, and contributing to a collaborative work atmosphere. The Parks and Recreation Department plays a vital role in enhancing the quality of life for residents by offering recreational programs, managing public facilities, and ensuring top-notch customer service.

Currently, the department is seeking qualified candidates for the position of Guest Service Receptionist. This role is crucial for maintaining seamless interactions between the department and community members by providing front-line customer service and administrative support. The position primarily involves greeting walk-in customers, answering phone inquiries, processing program registrations and membership transactions, and performing light office and housekeeping duties. The role requires a candidate who can independently manage reception duties while upholding the city’s high standards of professionalism and courtesy.

The specific hours for this role include early Tuesday mornings from 4:45 am to 10:45 am, primarily to open the New Brighton Community Center (NBCC). The Guest Service Receptionist position demands attention to detail, strong communication skills, and the ability to handle multiple tasks efficiently. Candidates should be comfortable performing clerical tasks such as data entry and typing various documents, including letters and reports. The job also requires the ability to work with Microsoft Office and Outlook applications effectively.

This position is an excellent opportunity for those with experience in customer service and office support who seek a rewarding role within a community-focused municipal government. The role emphasizes not only the transactional aspects of customer service but also the importance of building positive relationships with the public and city staff. Besides direct customer interaction, the Guest Service Receptionist supports administrative functions that help the department operate smoothly and efficiently. Candidates must be able to exercise independent judgment and prioritize tasks to meet the department's needs.

Applicants will be considered on a rolling basis, and the hiring process may close once a suitable candidate has been selected. This emphasizes the importance of submitting applications promptly. The City of New Brighton values diversity, equity, and inclusion, encouraging applicants from all backgrounds to apply. While this position is part-time and focused on the Tuesday morning shift, it offers a meaningful way to contribute to the community and gain valuable experience in municipal government operations.