Guest Service Manager - Hilton Garden Inn GR

The Hilton Garden Inn is a renowned hotel brand operating within the hospitality industry, known for providing guests with exceptional accommodations and outstanding customer service. It prides itself on creating a vibrant, fast-paced, and high-energy work environment that fosters team collaboration and personal development. As part of a global hotel chain, the Hilton Garden Inn offers endless opportunities for career advancement and emphasizes maintaining high standards of service that align with the Suburban Inns and the Hilton brand. The establishment values a culture where strong work ethics and guest satisfaction are paramount, making it an ideal workplace for those passionate about hospitality and eager to grow their professional skills.

This particular position focuses on the crucial role of Guest Service Representative Manager, responsible for delivering strong sales techniques and ensuring excellent guest service. The role demands adherence to brand standards while going above and beyond to guarantee guests are 100 percent satisfied with their experience. The individual in this role will lead by example, holding team members accountable to the core values of the company and implementing disciplinary actions when necessary, all within the guidelines of Suburban Inns' policies. The Guest Service Representative Manager will oversee scheduling, staff management, training, and evaluation to maximize hotel occupancy and rate.

A core component of the role includes monitoring guest feedback through surveys, performing service recoveries, and continuously improving the guest experience. The manager will perform property inspections during shifts, ensuring cleanliness, safety, and security throughout the premises. Collaboration with the sales department is also an important element of this position, assisting with prospecting new business opportunities and managing reservations and group blocks.

The Hilton Garden Inn promotes a work environment conducive to professional growth, offering flexible schedules and an extensive benefits package including health, dental, vision, and life insurance for full-time employees. They provide earned paid time off, holiday pay, paid volunteer time, and 100 percent paid parental leave for qualified team members. Additional benefits include hotel and restaurant discounts, a monetary recognition and referral program, and access to an Employee Assistance Program with counseling and consultation services. This role is suited for individuals with excellent communication skills, the ability to multitask in a dynamic work environment, and a commitment to exceptional guest service and team leadership.