Job Overview
Compensation
Salary
Exact $24,000.00
Benefits
Team member discount
Early earned wage access
401K contribution and company match
Financial Wellness Program
Personal time off
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Pet Insurance Discount
Daycare discount
Event ticket discount
Job Description
The Fresh Market is a specialty grocery retailer committed to making everyday eating extraordinary for its guests. As a company, The Fresh Market prioritizes quality, freshness, and exceptional guest experience, setting itself apart in the competitive grocery marketplace. With a strong emphasis on providing fresh, high-quality products and an inviting shopping environment, The Fresh Market aims to inspire and delight guests through every visit. The company is also dedicated to fostering a work culture that values diversity, equity, and inclusion, ensuring every team member feels supported and empowered.
Joining The Fresh Market means becoming part of a team that enjoys numerous benefits, such as a 30% team member discount, early earned wage access allowing employees to access up to half of their earned wages on demand, a 401K plan with company matching contributions, and a comprehensive financial wellness program. Additionally, team members benefit from personal time off and the option to purchase additional time off, as well as medical, dental, vision, disability, and life insurance coverage that extends to individuals, spouses, partners, and families. The company also offers discounts on pet insurance, daycare, event tickets, and other perks, reflecting its commitment to employee well-being and work-life balance.
The role of Guest Service Manager at The Fresh Market is a dynamic and fast-paced position that requires a leader who is passionate about hospitality and operational excellence. As the Guest Service Manager, you will be responsible for leading team members in delivering outstanding customer service, curating a welcoming and efficient guest experience, and managing key operational processes. This includes onboarding new team members, coaching and training staff through both on-the-job experiences and the company’s internal training platform, and ensuring smooth front-end performance through accurate inventory management and sales reporting.
You will also take the lead in resolving guest concerns promptly and effectively, embodying the highest standards of hospitality that serve as a model for other team members. Your leadership will be vital in maintaining a positive and engaging work environment that drives results. Part of your responsibility includes managing guest flow to create an enjoyable shopping experience while supporting team engagement activities that foster motivation and collaboration.
On occasion, you will be required to step into the role of Manager on Duty (MOD), assuming full responsibility for store operations to ensure all aspects run smoothly and efficiently. This position demands flexibility, including willingness to work various shifts such as weekends, days, evenings, and holidays. The Fresh Market values employees who demonstrate efficiency, attention to detail, and a commitment to excellence in their daily work.
In summary, the Guest Service Manager role at The Fresh Market is an exciting opportunity for an experienced retail, restaurant, or hospitality management professional who enjoys leading teams and delivering exceptional guest service in a fast-paced environment. The company’s generous benefits package, inclusive culture, and mission to make everyday eating extraordinary make it an outstanding place to grow your career.
Joining The Fresh Market means becoming part of a team that enjoys numerous benefits, such as a 30% team member discount, early earned wage access allowing employees to access up to half of their earned wages on demand, a 401K plan with company matching contributions, and a comprehensive financial wellness program. Additionally, team members benefit from personal time off and the option to purchase additional time off, as well as medical, dental, vision, disability, and life insurance coverage that extends to individuals, spouses, partners, and families. The company also offers discounts on pet insurance, daycare, event tickets, and other perks, reflecting its commitment to employee well-being and work-life balance.
The role of Guest Service Manager at The Fresh Market is a dynamic and fast-paced position that requires a leader who is passionate about hospitality and operational excellence. As the Guest Service Manager, you will be responsible for leading team members in delivering outstanding customer service, curating a welcoming and efficient guest experience, and managing key operational processes. This includes onboarding new team members, coaching and training staff through both on-the-job experiences and the company’s internal training platform, and ensuring smooth front-end performance through accurate inventory management and sales reporting.
You will also take the lead in resolving guest concerns promptly and effectively, embodying the highest standards of hospitality that serve as a model for other team members. Your leadership will be vital in maintaining a positive and engaging work environment that drives results. Part of your responsibility includes managing guest flow to create an enjoyable shopping experience while supporting team engagement activities that foster motivation and collaboration.
On occasion, you will be required to step into the role of Manager on Duty (MOD), assuming full responsibility for store operations to ensure all aspects run smoothly and efficiently. This position demands flexibility, including willingness to work various shifts such as weekends, days, evenings, and holidays. The Fresh Market values employees who demonstrate efficiency, attention to detail, and a commitment to excellence in their daily work.
In summary, the Guest Service Manager role at The Fresh Market is an exciting opportunity for an experienced retail, restaurant, or hospitality management professional who enjoys leading teams and delivering exceptional guest service in a fast-paced environment. The company’s generous benefits package, inclusive culture, and mission to make everyday eating extraordinary make it an outstanding place to grow your career.
Job Requirements
- 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
- Working knowledge of Microsoft Office
- Must be at least 18 years of age
Job Qualifications
- 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
- Working knowledge of Microsoft Office
- Must be at least 18 years of age
Job Duties
- Greet guests and proactively assist them in a friendly manner with accurate and timely service
- Be the leading example of hospitality for team members and guests, educate team members and guests on products and services to provide convenient meal solutions, and quickly address and resolve guest concerns
- Support accurate inventories and sales reporting, manage front end performance with routine operational audits
- Engage, motivate, coach, and train team members on-the-job as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
- Coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results
- Occasionally assume responsibility for total store operations or Manager on Duty (MOD)
- Maintain a flexible schedule including weekends, days, evenings, and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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