Guest Service Manager

The property is a charming hotel conveniently located just steps from The Village at Meridian, boasting 82 comfortable guest rooms. This hotel offers a warm and welcoming environment for visitors, providing a balance of comfort and convenience in a prime location. It is an ideal destination for travelers looking for exceptional service and a memorable stay in the area. The establishment prides itself on delivering a high level of hospitality through professional and attentive staff dedicated to enhancing every guest's experience.

As a Guest Service Manager at this esteemed property, you will play a pivotal role in driving overall hotel performance alongside the General Manager. This full-time position is tailored for an ambitious hospitality professional who is eager to grow into a leadership role. You'll oversee front desk operations, ensuring the team delivers consistent, warm, and professional service at all times. Your duties include training, coaching, and supporting front desk associates to build a cohesive and efficient team. You will also be responsible for handling guest concerns, building rapport with guests, and contributing to the hotel's revenue goals through effective sales and service initiatives.

Attention to detail is key, as the role involves managing cash handling procedures, maintaining internal controls, and ensuring that both guest rooms and public areas meet the highest standards of cleanliness and quality. Additionally, you will assist with marketing initiatives and community engagement efforts to enhance the hotel's brand presence in the local area. Inventory management and budgeting duties are also part of your responsibilities, requiring organizational skills and a keen eye on supplies and costs.

This position requires flexibility in scheduling, including availability to cover various shifts and act as Manager on Duty when necessary. With a competitive pay rate of $20 per hour, the role offers an excellent opportunity for front desk associates ready to transition into leadership. The hotel values team members who can thrive in a fast-paced environment and who possess strong communication and leadership skills.

Comprehensive benefits accompany this role, including options for medical, dental, vision, HSA, and FSA plans. Company-paid short and long-term disability coverage, life insurance, AD&D benefits, and voluntary life insurance provide security and peace of mind. Additionally, employees benefit from participation in a 401(k) retirement plan with company match, paid holidays, paid time off, sick leave, and valuable employee discounts. The employer is committed to equal opportunity, ensuring a diverse and inclusive workplace. Pre-employment background checks and drug screenings are required to uphold safety and trust standards within the team.