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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $55.00 - $60.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
work schedule flexibility
Professional Development
Job Description
The Le Meridien Sheraton Charlotte Hotel, managed by StepStone Hospitality, is a prestigious dual complex situated in the vibrant Uptown Charlotte area. With 605 guest rooms and an impressive 65,000 square feet of meeting and conference space, this hotel offers both luxury accommodations and extensive event hosting capabilities. Renowned for its high standards in guest services and hospitality, the Le Meridien Sheraton Charlotte Hotel combines the unique appeal of both brands, Le Meridien and Sheraton, to provide guests with an exceptional experience that blends elegance, comfort, and modern amenities. The property attracts a diverse clientele including business travelers, tourists, and... Show More
Job Requirements
- Minimum one year experience in PBX or similar guest services roles in luxury or ultra luxury properties
- High school diploma
- Maintain confidentiality of guest information and pertinent hotel data
- Prior heavy exposure to guest services or PBX department
- Thorough knowledge of telephone systems
- Ability to suggestively sell
- Ability to input and access information in property management systems and computers
- Ability to be resourceful, creative, and maintain flexibility
- Ability to perform mathematical operations with units of measure including dollars, cents, feet, inches, cups, pounds, and ounces
Job Qualifications
- Minimum one year experience in PBX or similar guest services roles in luxury or ultra luxury properties
- High school diploma
- Prior heavy exposure to guest services or PBX department
- Thorough knowledge of telephone systems
- Ability to suggestively sell and input/access information in property management systems
- Strong communication and interpersonal skills
- Ability to maintain confidentiality of guest information and hotel data
- Resourceful, creative, and flexible individual
- Basic mathematical skills for measurements and financial transactions
Job Duties
- Develop and update policies and manuals related to the AYS Department for field implementation
- Hold the team accountable for relevant service standards
- Keep records and ensure PBX Operators have complete knowledge of hotel extension numbers, radio communications, call screening procedures, and hotel services
- Resolve and anticipate internal and external guest needs and complaints
- Maintain positive guest relations
- Maintain knowledge and correct use of PBX equipment and software including PBX Switch, GXP, Lightspeed, computer, and fax machines
- Interact courteously and professionally with guests, staff, and community members
- Perform various duties efficiently and adapt to task changes
- Ensure materials and equipment readiness for service and rectify deficiencies
- Train staff on front desk duties and phone operations
- Perform all other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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