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Guest Service Manager
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
The hiring establishment is a reputable hotel dedicated to providing exceptional guest services and accommodations. This company is committed to upholding high standards of hospitality and ensuring every guest experience is pleasant and memorable. By maintaining a welcoming environment and fostering a culture of professionalism, the hotel has built a strong reputation for outstanding customer service and operational excellence. It is a dynamic workplace where collaboration and guest satisfaction are prioritized to the fullest extent.
The role being offered is a supervisory position overseeing all guest services associates within the hotel. The primary responsibility is to ensure guests’ ... Show More
The role being offered is a supervisory position overseeing all guest services associates within the hotel. The primary responsibility is to ensure guests’ ... Show More
Job Requirements
- Pass appropriate security clearance per company policy
- Able to perform major life activities such as standing, lifting up to 60 pounds unassisted, bending and communicating
- Able to stand for eight hours
- Able to see and hear
- Able to communicate with guests and associates
- Available to work any day or shift including nights and weekends
- Physical presence required at the hotel
- Periodic overnight travel may be required
Job Qualifications
- One year experience supervising at least three associates
- Two years experience in service industry
- Knowledge of area shopping, dining, entertainment and travel directions
- Ability to train and develop associates
- Computer literacy including property management system operation
- Supervisory skills including hiring, training, appraising and motivating staff
- Ability to communicate effectively with guests and associates
- Ability to multi task and maintain guest service focus
Job Duties
- Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner
- Ensures all guest services associates are adhering to brand policies and procedures
- Assists with guest issues if they cannot be immediately resolved by a guest services associate
- Oversees lobby operations and hotel amenities such as concierge, valet, pool and spa operations
- Works with General Manager to ensure scheduling and inventories are within anticipated budget
- Analyzes guest feedback and formulates strategies to improve overall rating
- Completes administrative duties including schedules, payroll, inventories, and orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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