Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $60,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Employee assistance program
Career growth opportunities
employee recognition programs
Branded apparel
Job Description
Running Aces Casino, located in Columbus, Minnesota, is a premier casino destination known for its dynamic gaming experiences and vibrant hospitality environment. As part of a thriving entertainment complex, Running Aces Casino offers a wide range of gaming options, promotional events, and guest services designed to create an unforgettable experience for visitors. The casino has built a reputation for excellence by combining top-tier gaming with exceptional customer care and a welcoming atmosphere that appeals to both casual players and dedicated casino enthusiasts alike.
The Guest Service Manager - Casino Operations role at Running Aces Casino is a pivotal leadership position centered on enhancing the overall guest experience. Unlike typical front desk roles, this position demands a hands-on manager who is visible, approachable, and actively involved in daily operations. The manager will lead the Aces Rewards team, a key component of guest engagement, and oversee multiple aspects of guest service, from the execution of promotions and events to managing daily operational tasks related to guest rewards and retail inventory. This role is ideal for someone who thrives in a fast-paced, hospitality-focused environment and possesses the ability to lead, inspire, and manage a team effectively. The successful candidate will work closely with marketing, hotel, and operations teams to ensure seamless coordination and a memorable experience for every guest.
In this full-time position, the Guest Service Manager will be responsible for scheduling, training, and developing the front desk team to maintain high standards of service. They will play a critical role in shaping the guest loyalty program by managing Aces Rewards operations, including kiosk offers and monthly promotions. The manager’s duties also include analyzing performance reports to identify opportunities for improvement and actively resolving guest concerns as they arise, ensuring that visitor satisfaction remains a top priority. Furthermore, this position requires flexibility with scheduling, including evening, weekend, and event work, to meet the casino’s operational demands.
Running Aces Casino strongly values individuals who can build relationships both with guests and internal staff, showing strong organizational and multitasking skills while managing various projects. Physical endurance is essential, as the role demands standing, walking, and sitting for extended periods and working comfortably in a busy, sometimes noisy casino environment. Additionally, the manager must be eligible to obtain a Minnesota Racing Commission gaming license, reflecting the regulatory nature of the gaming industry within the state.
This leadership role not only offers an exciting and rewarding career path within the casino operations sector but also provides ample opportunities for professional growth and development. Running Aces Casino supports its employees with comprehensive benefits and a positive work culture designed to retain and recognize talent. The compensation for this position is competitive and will be determined based on experience, qualifications, location, and internal equity considerations, underscoring the company's commitment to fair and equitable pay practices.
The Guest Service Manager - Casino Operations role at Running Aces Casino is a pivotal leadership position centered on enhancing the overall guest experience. Unlike typical front desk roles, this position demands a hands-on manager who is visible, approachable, and actively involved in daily operations. The manager will lead the Aces Rewards team, a key component of guest engagement, and oversee multiple aspects of guest service, from the execution of promotions and events to managing daily operational tasks related to guest rewards and retail inventory. This role is ideal for someone who thrives in a fast-paced, hospitality-focused environment and possesses the ability to lead, inspire, and manage a team effectively. The successful candidate will work closely with marketing, hotel, and operations teams to ensure seamless coordination and a memorable experience for every guest.
In this full-time position, the Guest Service Manager will be responsible for scheduling, training, and developing the front desk team to maintain high standards of service. They will play a critical role in shaping the guest loyalty program by managing Aces Rewards operations, including kiosk offers and monthly promotions. The manager’s duties also include analyzing performance reports to identify opportunities for improvement and actively resolving guest concerns as they arise, ensuring that visitor satisfaction remains a top priority. Furthermore, this position requires flexibility with scheduling, including evening, weekend, and event work, to meet the casino’s operational demands.
Running Aces Casino strongly values individuals who can build relationships both with guests and internal staff, showing strong organizational and multitasking skills while managing various projects. Physical endurance is essential, as the role demands standing, walking, and sitting for extended periods and working comfortably in a busy, sometimes noisy casino environment. Additionally, the manager must be eligible to obtain a Minnesota Racing Commission gaming license, reflecting the regulatory nature of the gaming industry within the state.
This leadership role not only offers an exciting and rewarding career path within the casino operations sector but also provides ample opportunities for professional growth and development. Running Aces Casino supports its employees with comprehensive benefits and a positive work culture designed to retain and recognize talent. The compensation for this position is competitive and will be determined based on experience, qualifications, location, and internal equity considerations, underscoring the company's commitment to fair and equitable pay practices.
Job Requirements
- Must have 2 plus years of hospitality, guest services, or customer experience
- must have 2 plus years of leadership or supervisory experience
- must be able to stand, walk, and sit for extended periods
- must be able to work in a crowded and noisy environment
- must be able to obtain a Minnesota Racing Commission gaming license
Job Qualifications
- 2 plus years of hospitality, guest services, or customer experience
- 2 plus years of leadership or supervisory experience
- experience with promotions, events, or guest engagement
- comfortable using Microsoft Office including Excel, Word, and Outlook
- ability to build relationships with guests and team members
- strong organizational and multitasking skills in project management
Job Duties
- Lead and develop front desk team including scheduling, training, and performance management
- Oversee Aces Rewards operations and guest experience management
- Plan and execute promotions, events, and drawings to engage guests
- Manage kiosk offers and monthly promotions
- Analyze operational reports to improve team and guest services performance
- Ensure staff knowledge and coordination across all departments
- Manage retail inventory and ordering processes
- Support marketing campaigns and mailers
- Provide hands-on leadership by stepping in as needed during operations
- Resolve guest concerns promptly and effectively
- Collaborate with marketing, hotel, and operations teams to enhance guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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