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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $60,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Employee assistance program
Career growth opportunities
employee recognition programs
Branded apparel
Job Description
Running Aces Casino, located in Columbus, Minnesota, is a premier casino destination known for its dynamic gaming experiences and vibrant hospitality environment. As part of a thriving entertainment complex, Running Aces Casino offers a wide range of gaming options, promotional events, and guest services designed to create an unforgettable experience for visitors. The casino has built a reputation for excellence by combining top-tier gaming with exceptional customer care and a welcoming atmosphere that appeals to both casual players and dedicated casino enthusiasts alike.
The Guest Service Manager - Casino Operations role at Running Aces Casino is a pivotal leadership posi... Show More
The Guest Service Manager - Casino Operations role at Running Aces Casino is a pivotal leadership posi... Show More
Job Requirements
- Must have 2 plus years of hospitality, guest services, or customer experience
- must have 2 plus years of leadership or supervisory experience
- must be able to stand, walk, and sit for extended periods
- must be able to work in a crowded and noisy environment
- must be able to obtain a Minnesota Racing Commission gaming license
Job Qualifications
- 2 plus years of hospitality, guest services, or customer experience
- 2 plus years of leadership or supervisory experience
- experience with promotions, events, or guest engagement
- comfortable using Microsoft Office including Excel, Word, and Outlook
- ability to build relationships with guests and team members
- strong organizational and multitasking skills in project management
Job Duties
- Lead and develop front desk team including scheduling, training, and performance management
- Oversee Aces Rewards operations and guest experience management
- Plan and execute promotions, events, and drawings to engage guests
- Manage kiosk offers and monthly promotions
- Analyze operational reports to improve team and guest services performance
- Ensure staff knowledge and coordination across all departments
- Manage retail inventory and ordering processes
- Support marketing campaigns and mailers
- Provide hands-on leadership by stepping in as needed during operations
- Resolve guest concerns promptly and effectively
- Collaborate with marketing, hotel, and operations teams to enhance guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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