Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Carson Nugget is a reputable casino and hotel establishment known for its vibrant gaming floor and diverse entertainment options. Located in Nevada, this esteemed facility aims to provide guests with an exceptional experience by combining top-notch hospitality, engaging gaming activities, and quality food and beverage services. The casino prides itself on creating a friendly and safe environment for its patrons, while also fostering a positive and supportive workplace culture for its employees. With a commitment to excellence and guest satisfaction, Carson Nugget consistently pursues innovations in both customer service and operational efficiency to maintain its status as a premier gaming destination.
The role of the Casino Shift Manager at Carson Nugget is a dynamic and pivotal position that requires both management expertise and problem-solving abilities. Under administrative direction, the Casino Shift Manager oversees the daily operations of various departments on the gaming floor and non-gaming areas, ensuring that everything runs smoothly and efficiently during their shift. This involves supervising team members, addressing and resolving guest complaints, and handling security concerns. The position also demands active support across all areas of the casino to uphold a clean and inviting atmosphere, including overseeing storage spaces.
The successful Shift Manager will embody the Carson Nugget's vision and mission by maintaining confidentiality, demonstrating leadership capabilities, and displaying a courteous and respectful attitude toward both internal team members and external customers. Flexibility and a proactive mindset are essential, as the manager must be able to adapt to changing circumstances, identify issues quickly, and devise practical solutions. They also play an integral role in fostering a positive team environment and ensuring adherence to safety standards, thereby minimizing risks of injury and maintaining compliance with regulatory requirements.
Additional responsibilities include responding courteously to public inquiries, promoting casino events and marketing campaigns, and encouraging guest participation. The Casino Shift Manager must monitor and ensure that all assigned team members comply with safety protocols and perform their duties responsibly. Overall, this position combines operational management with guest relations and team leadership, requiring someone who is organized, approachable, and decisive.
Employment for this role demands that candidates be at least 21 years old, hold a valid driver’s license, and be capable of obtaining a Gaming License as mandated by the State of Nevada. They must also be eligible for Alcohol Awareness Certification, further emphasizing the importance of compliance and awareness in all aspects of casino operations. Progressive management experience across multiple casino departments such as tables, poker, cage, keno, bingo, and food and beverage is critical for success in this role. Carson Nugget offers a collaborative work environment where the Casino Shift Manager can thrive and contribute to the continuous development of the casino experience for guests and team members alike.
The role of the Casino Shift Manager at Carson Nugget is a dynamic and pivotal position that requires both management expertise and problem-solving abilities. Under administrative direction, the Casino Shift Manager oversees the daily operations of various departments on the gaming floor and non-gaming areas, ensuring that everything runs smoothly and efficiently during their shift. This involves supervising team members, addressing and resolving guest complaints, and handling security concerns. The position also demands active support across all areas of the casino to uphold a clean and inviting atmosphere, including overseeing storage spaces.
The successful Shift Manager will embody the Carson Nugget's vision and mission by maintaining confidentiality, demonstrating leadership capabilities, and displaying a courteous and respectful attitude toward both internal team members and external customers. Flexibility and a proactive mindset are essential, as the manager must be able to adapt to changing circumstances, identify issues quickly, and devise practical solutions. They also play an integral role in fostering a positive team environment and ensuring adherence to safety standards, thereby minimizing risks of injury and maintaining compliance with regulatory requirements.
Additional responsibilities include responding courteously to public inquiries, promoting casino events and marketing campaigns, and encouraging guest participation. The Casino Shift Manager must monitor and ensure that all assigned team members comply with safety protocols and perform their duties responsibly. Overall, this position combines operational management with guest relations and team leadership, requiring someone who is organized, approachable, and decisive.
Employment for this role demands that candidates be at least 21 years old, hold a valid driver’s license, and be capable of obtaining a Gaming License as mandated by the State of Nevada. They must also be eligible for Alcohol Awareness Certification, further emphasizing the importance of compliance and awareness in all aspects of casino operations. Progressive management experience across multiple casino departments such as tables, poker, cage, keno, bingo, and food and beverage is critical for success in this role. Carson Nugget offers a collaborative work environment where the Casino Shift Manager can thrive and contribute to the continuous development of the casino experience for guests and team members alike.
Job Requirements
- Must be at least 21 years of age at the time of application
- valid driver’s license at the time of application
- may be required to obtain a gaming license in the State of Nevada
- must be able to obtain Alcohol Awareness Certification
Job Qualifications
- Progressively responsible management experience
- overall casino experience in tables, poker, cage, keno, bingo, food and beverage
- ability to lead a team successfully
- courteous and respectful communication
- positive attitude and flexibility
- problem identification and solution recommendation
- knowledge of safety standards
- Customer service skills
Job Duties
- Recognizes and resolves guest and team member problems of a sensitive nature by analyzing situations and evaluating alternatives
- supports all team members and all areas of the casino
- works with team members to maintain a clean appearance including storages
- supports Carson Nugget vision and mission
- maintains confidentiality of work information
- demonstrates leadership ability
- exhibits courteous and respectful treatment of internal and external customers
- displays positive attitude and flexibility
- identifies problems and recommends solutions
- follows safety standards and reports or removes unsafe equipment
- responds to public inquiries about gaming promotions and events
- ensures assigned team members perform duties safely and prudently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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