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Guest Service Manager

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program

Job Description

Carson Nugget is a reputable casino and hotel establishment known for its vibrant gaming floor and diverse entertainment options. Located in Nevada, this esteemed facility aims to provide guests with an exceptional experience by combining top-notch hospitality, engaging gaming activities, and quality food and beverage services. The casino prides itself on creating a friendly and safe environment for its patrons, while also fostering a positive and supportive workplace culture for its employees. With a commitment to excellence and guest satisfaction, Carson Nugget consistently pursues innovations in both customer service and operational efficiency to maintain its status as a premier gaming... Show More

Job Requirements

  • Must be at least 21 years of age at the time of application
  • valid driver’s license at the time of application
  • may be required to obtain a gaming license in the State of Nevada
  • must be able to obtain Alcohol Awareness Certification

Job Qualifications

  • Progressively responsible management experience
  • overall casino experience in tables, poker, cage, keno, bingo, food and beverage
  • ability to lead a team successfully
  • courteous and respectful communication
  • positive attitude and flexibility
  • problem identification and solution recommendation
  • knowledge of safety standards
  • Customer service skills

Job Duties

  • Recognizes and resolves guest and team member problems of a sensitive nature by analyzing situations and evaluating alternatives
  • supports all team members and all areas of the casino
  • works with team members to maintain a clean appearance including storages
  • supports Carson Nugget vision and mission
  • maintains confidentiality of work information
  • demonstrates leadership ability
  • exhibits courteous and respectful treatment of internal and external customers
  • displays positive attitude and flexibility
  • identifies problems and recommends solutions
  • follows safety standards and reports or removes unsafe equipment
  • responds to public inquiries about gaming promotions and events
  • ensures assigned team members perform duties safely and prudently

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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