Guest Service Managent

WKS is a dynamic and customer-focused company that operates in the hospitality industry, specifically managing and staffing hotels with a commitment to delivering outstanding guest experiences. Known for its growth-first culture and comprehensive employee benefits, WKS prioritizes the well-being of its team members to create an environment that fosters career development and personal growth. Employees at WKS are valued for their contributions, and the company supports a diverse and inclusive workplace where everyone can thrive. With competitive pay ranges from $14.42 to $20.00 per hour, employees are rewarded for their dedication and skills, with wages reflecting factors like restaurant brand, experience, education, geographic location, hours worked, and more. WKS offers extensive benefits including medical, dental and vision insurance, a 401(k) plan with company match, employee assistance programs, and exclusive perks that enhance work-life balance and job satisfaction.

The role available at WKS is for a Front Desk Associate at one of the company’s hotel properties. This key position is critical to ensuring a seamless and positive guest experience from check-in to check-out. The Front Desk Associate is responsible for accommodating hotel guests by registering them, assigning rooms, issuing room keys, and managing reservations efficiently. The role also involves maintaining accurate records of occupied rooms and guests’ accounts, processing payments, and acting as a guest advocate to enhance their overall stay. This person must handle guest inquiries and complaints promptly and professionally, ensuring that each guest's concerns are addressed by the appropriate personnel to maintain the highest level of customer satisfaction.

This position requires an individual with excellent guest service and communication skills, capable of multitasking in a fast-paced hotel environment while maintaining a friendly, courteous, and professional demeanor. The Front Desk Associate will prepare arrival packets in accordance with established protocols, use computer systems to process reservations via telephone or walk-in guests, and ensure the work station is clean and presentable at all times. Additional duties include daily bank audits, key control, clerical tasks such as typing, filing, and data input, and other duties as assigned to support hotel operations.

This rolling recruitment ensures that applications will be accepted continuously until the position is filled, offering ongoing opportunities for individuals passionate about hospitality to join the WKS team. Overall, this role is ideal for candidates who enjoy interacting with people, possess strong organizational skills, and seek a stable and rewarding position in the hotel industry with opportunities for career advancement and comprehensive benefits.