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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Hyatt Hotels Corporation is a prominent global hospitality company renowned for delivering exceptional lodging experiences that transcend the typical hotel stay. Hyatt places a strong emphasis on dramatic design, innovative cuisine, and attentive service, aiming to inspire and delight guests through every aspect of their stay. As part of the Hyatt family, HYATT house represents a fresh take on the traditional hotel experience, offering an all-suite hotel environment that seamlessly blends comfort, style, and modern amenities tailored to meet the expectations of today’s traveler. HYATT house is characterized by its relaxed yet refined atmosphere, where every guest enjoys a unique... Show More
Job Requirements
- High School Diploma or GED
- at least six months experience as a Guest Service Agent at Hyatt House preferred
- previous supervisory experience preferred
- completion of all First Place Training Modules
- schedule flexibility - must be able to work any shift
- outstanding customer service skills
- ability to work well with other associates
Job Qualifications
- High School Diploma or GED
- at least six months experience as a Guest Service Agent at Hyatt House preferred
- previous supervisory experience preferred
- completion of all First Place Training Modules
- schedule flexibility - must be able to work any shift
- outstanding customer service skills
- ability to work well with other associates
- a desire and the ability to grow into a management role is preferred
Job Duties
- First contact for guest concerns
- each hotel to set specific options for service recovery
- training of all new Guest Service Agents
- conduct huddles to ensure clear communication of the day's events to all Guest Service Agents
- guest market inventory and ordering
- conduct property tours for new hires and clients as necessary to assist the Sales department
- oversee group reservations to ensure that they are pre-assigned and pre-keyed
- walk through of public areas and kitchen with follow up report/checklist to management
- act as Manager on Duty in the absence of management
- inventory control of Front Office supplies
- city ledger follow up notices
- Expedia/hotels.com billing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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