Guest Service Expert -Server

Marriott International is a globally renowned hospitality company that operates a broad portfolio of hotels and resorts, including the luxury brand JW Marriott. This establishment is dedicated to creating memorable and unique experiences for every guest. The company strongly believes in cultivating a supportive and inclusive environment for its employees, known as associates, helping them grow both personally and professionally. JW Marriott is part of Marriott International's luxury portfolio, comprising over 100 elegant properties in prominent cities and resort destinations worldwide. The company emphasizes providing a work experience like no other, fostering a strong sense of community and camaraderie among associates, and offering opportunities for training, career development, and recognition. JW Marriott places a significant focus on holistic well-being and treats its employees with care, which in turn ensures guests receive exceptional service, encapsulated in what they call The JW Treatment™.

The Guest Service Expert role in this prestigious organization goes beyond simply serving food and drinks; it is about delivering an exceptional hospitality experience that guests will remember positively. This full-time, non-management position is based at the JW Marriott located at 100 W Trade St, Charlotte, North Carolina. The Guest Service Expert is the frontline ambassador to the guests, ensuring that their dining experiences are seamless and enjoyable. Their tasks include setting tables, communicating effectively with kitchen staff, serving guests with professionalism and warmth, and maintaining cleanliness and organization in the work areas. The role demands physical activity, including standing, sitting, walking, lifting, carrying, and maneuvering items up to 25 pounds independently or up to 50 pounds with assistance, as well as adapting to different work surface conditions.

Our ideal candidate is someone who thrives on contributing to a safe and efficient workplace while upholding the high-quality standards Marriott is known for. They must adhere closely to company policies, present themselves professionally in uniform and communication, and take pride in their work. This position is ideal for individuals with less than one year of related work experience or those new to the hospitality industry, especially if they hold a high school diploma or G.E.D. equivalent. While no supervisory experience or licenses are necessary, the role offers a valuable gateway to begin a career in luxury hospitality, surrounded by world-class colleagues.

In addition to providing an immersive hospitality experience, JW Marriott also offers benefits such as free parking, discounted meals, and open availability to support work-life balance. Marriott International is an equal opportunity employer that values diversity and inclusion, ensuring a welcoming environment for all associates regardless of disability, veteran status, or other legally protected characteristics. By joining JW Marriott, associates become part of a celebrated global team committed to delivering the highest levels of service and hospitality. This role invites candidates to be where they can do their best work, begin their purpose, belong to a supportive team, and become the best version of themselves while contributing to one of the most respected luxury hotel brands in the world.